Job details
Job type full-time
Full job description
The position is described belowIf you want to apply, click the apply button at the top or bottom of this pageYou`ll be required to create an account or sign in to an existing one.
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Regular or temporary:
Regular
Language fluency: english (required)
Work shift:
1st shift (united states of america)
Please review the following job description:
Analyze and evaluate internal systems, procedures or processes of a particular business unitUse established guidelines and reports when reviewing data to make recommendations on strategic and operational business decisions that may be in support of loss mitigation, security, and/or other processesConduct the necessary research and follow-up to identify, communicate, and address issues related to work function.
Provide and ensure excellent customer service to all internal business partners and external clientsFacilitate and provide resolutions for all account escalations within established timeframes while informing management as appropriateAccurately complete documentation and workflow updates in all required systemsProvide support to the department/staff with production related activities, as needed, and may serve as a back-up for area manager activities and control monitoringMinimize risk by complying with federal regulations, state laws, bank policy and unit proceduresIdentify, mitigate or communicate any issues or concerns to appropriate partiesUpdate and/or review bank/department procedures to ensure they align with current policies and practicesManage assigned tasks for strict adherence to applicable requirements to ensure appropriate outcomes/actionsActively participates in special projects, department initiatives and additional duties, as assignedTrain and mentor junior associates.
Required qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability requiredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school education or equivalent3+ years of client services, call center or operations experienceFlexibility to adapt to frequently changing processes and procedures.
Demonstrate proficiency in basic computer applications, such as microsoft office software products.
Excellent, professional verbal and written communication skillsExcellent critical thinking, analytical, time management and organizational skills with great attention to detail.
Ability to work independently with minimal direct supervision3+ years of successful experience and knowledge in assigned or similar functional area
Preferred qualifications:
College/associate degree or equivalent work experience 5+ years of successful experience and knowledge in assigned or similar functional area
Experience with sas
Truist supports a diverse workforce and is an equal opportunity employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by lawDrug free workplace.
Thank you for your interest in truist! bb&t and suntrust have come together in a transformational merger of equals to create truist, the premier financial organization in the countryYou may notice references to our legacy company names, bb&t and suntrust, in places throughout this siteAll such references should be understood to refer to truist moving forward while we continue to transition to the truist name.
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