Job details
Job type full-time
Full job description
We enjoy the important work we do every day on behalf of our members.
Job summary
Under the direction of the director, operations performance management, the program manager iii manages multiple programs and projects involving significant cross-functional interface, complexity, and risk mitigationAs part of the operations business performance team, responsibilities include successful implementation and ongoing support of large cross-functional projects, working closely with the appropriate thp staff to manage plan operationsDay-to-day activities include oversight and management to ensure successful plan operations including detailed policy and impact analysis, leading and/or representing the program in change initiatives that affect multiple departments, and monitoring initiatives post go-live to measure for program successThe program manager iii should be able to evaluate the cost and feasibility of multiple options/alternatives to resolve program issues and to make recommendations on those issues that best meet program and corporate objectives for tufts hp,Change to ongoing programs at this level will usually require facilitating cross-departmental meetings as well as negotiations with outside parties to explain and justify the impactThe program manager iii will interact directly and regularly with leadership from tufts health plan and other joint ventures in order to accomplish successful program managementResponsibilities may include supervision of other program managers.
Job description
Key responsibilities/essential functions
Overall program ownership and management, focusing on both short-term initiatives and long-term strategic direction and objectives.
Management of cross-functional operations, processes, and workflows within thp that support and service the programs.
Manages project communications and interface with internal and external constituents to ensure that the program and project goals are met.
Lead regular cross functional informational or working meetingsIncludes effective agenda planning, facilitation, and tracking/follow up on deliverables through resolution.
Determines needs and mitigate risks , especially as it pertains to the short and long term objectives of the program’s implementation plan
Exercises judgment to make decisions, or to raise issues to the appropriate level in a timely manner.
Ensures that tufts hp’s established project/program management tools, processes, standards, and techniques are followed
Proactive, solution-oriented management of program operations and integration issuesAbility to conceptualize and envision the impact of changeProposes new ways to do business to better meet the needs of both the client/partner (cpct) and thp.
Evaluates the cost and feasibility of multiple options/alternatives to resolve project issues and make recommendations on those issues that best meet both program and corporate thp and cpct objectives.
Project management responsibilities:
Manage all phases of the project to ensure goals and objectives are met within the established time and budget guidelines
Lead cross-functional team members on projects of moderate to major complexity
Parse and synthesize issues of above average complexity, including cost/benefit analysis and resource estimating
Oversee and facilitate project team meetings and prepares status documents periodically throughout the project
Facilitate planning sessions.
Manage issues and risks with appropriate escalation.
Influence stakeholders, business owners, and division leaders when applicable
Requirements
Education:
Bachelor’s degree required.
Advanced degree and/or credentials preferred in related industry, e.g.: mba, mph, pmp.
Experience: (years of experience)
8-10 year’s healthcare or healthcare adjacent industry experience.
5-8 years of project/program management experience, including leading significant cross-functional, high-impact initiatives.
Special interest in candidates with consulting and/or strategy experience.
Candidates should possess an interest and knowledge related to healthcare innovation strategies pertaining to provider/insurer collaboration, value-over-volume objectives, with a focus on innovation-driven outcomes.
Significant business process and project management experience related to the implementation of healthcare programs, ideally focused on insurance products.
Experience with project management tools (e.gMs project) with established track record of successful implementation aligned to originally outlined project objectives.
A proven ability to meet milestones with competing priorities.
Skill requirements: (include interpersonal skills)
Highly developed oral and written communication skillsAbility to communicate with and influence internal and external constituents at all levels with confidenceMust be able to converse and lead dialogue on the subject with minimal directionStrong negotiating, influencing, and advocacy skills, ability to lead others both internally and externally to ensure the success of the program.
Highest level presentation skills including ability to interface and “sell” new programs and changes to existing programs to a broad range of internal and external contacts, as necessaryAbility to interact with confidence with tufts hp and care partners of connecticut senior management.
Ability to present technical information in a way that establishes rapport, persuades others, and gains understandingAbility to make complex information digestible in a cross-functional, matrixed environment.
Able to navigate political issues using advanced organizational (thp & cpct) knowledge to resolve roadblocksEffectively advocates for program needs and goalsAble to identify risk out of the larger picture and has a proven ability to accurately estimate and plan resource usageAble to identify and make decisions that serve the best interests of thp .
Negotiates/leads others both internally and externally to participate in the programMay be required to coach/mentor less experienced program managers and effectively lead in a matrixed environment.
Ability to thrive in a matrix-management, hands-on environment that demands a consultative approach and solutions that span multiple environments in a business area.
Excellent human resource management skills, ability to oversee team of project managers as part of the overall program.
Must be flexible and a proponent/champion of changeAble to conceptualize and envision the impact of change, and propose new ways to do business.
Must be an accomplished multi-disciplinary team-leader and team-builder with hands-on styleAbility to lead teams whose members have diverse professional and educational backgrounds, and to effectively manage difficult group dynamics to effectively reach a positive outcome.
Requires the ability to maintain effective and productive peer relationships Must have the ability to motivate fellow employees by fostering team spirit, an attitude of cooperation, and a commitment to the organizationRequires well-developed interpersonal skills to act in the capacity of liaison to the user community.
Possess strong influencing skills with the ability to manage and motivate both direct and non-direct reportsMust have a demonstrated ability to obtain the confidence and trust of non-reports, resulting in high commitment and cooperation.
Working conditions or additional requirements (include special requirements, e.g., lifting, travel, overtime)
Fast-paced office environment handling multiple demandsModerate use of telephone and extensive use of pc required.
Requires that the individual be organized while being readily adaptable to changes in work prioritiesFlexible hours permitted providing the needs of the organization are metMay require occasional evening or weekend hours as the needs of the organization dictateMay require occasional vendor site visits, or attendance at seminars.
May require travel to other sites as part of program management.
Confidential data: all information (written, verbal, electronic, etc.) that an employee encounters while working at tufts health plan is considered confidentialExposed to and required to deal with highly confidential and sensitive material and must adhere to corporate compliance policy, department guidelines/policies and all applicable laws and regulations at all times.
What we build together changes our customer`s health for the betterWe are looking for talented and innovative people to join our teamCome join us!
