Description & requirements
Description
The employee engagement center (eec) coordinator position provides phone and email support in a call center environment to employees with regards to enrollments, benefit and payroll inquiries, and related questions through the employee engagement centerAdditional administrative tasks such as assistance with data audits may be assigned to employees in this role based on workloads in ums.
Primary/essential duties and key responsibilities:
Assist employees in accessing and navigating ukg pro or benefits administration system
Educate employees on system enhancements related to benefits and payroll
Provide explanation of benefits option based on client summary plan description/s
Assists with life event changes for newly eligible employees, marriages/births and related dependent verifications
Assist employees with open enrollment related questions
Assist employees with questions related to pay and payroll
Compliance and privacy risk training as required
Monitor call trends and proactively notify benefits and payroll specialist of any potential issues
Correspond with benefit carriers to validate benefit coverage
Participate in system testing in preparation for open enrollment or new life events
Responsible for creating and monitoring client interactions via crm system
Escalate non-routine inquiries and issues to benefits specialist and/or benefits manager or the payroll specialist and/or payroll manager
Participate in client related meetings as needed
Assist with client audits as requested
Assist with related special projects as needed
Other duties and/or daily tasks as assigned
Qualifications
Required qualifications:
Professional experience utilizing strong customer service skills
Excellent written and oral communication skills
Strong organizational, problem-solving, and analytical skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail
Proficient using the microsoft office suite of software to include outlook, word and excel
Ability to deal effectively with a diversity of individuals at all organizational levels
Ability to understand and follow written and verbal instructions
Ability to effectively present information and respond to questions
Experience, education, certification, license and training:
Associate’s degree (a.a.) or equivalent, one to two years related experience, or equivalent combination of education and experience
Preferred qualifications:
Experience supporting end users within a hosted, software as a service offering
Knowledge of human resources, payroll, or benefits
Basic working knowledge of benefits erisa laws and regulations
Aa degree or equivalent experience
Fluent in spanish and/or french canadian
Corporate overview
Here at ukg, our purpose is peopleUkg combines the strength and innovation of ultimate software and kronos, uniting two award-winning, employee-centered culturesOur employees are an extraordinary group of talented, energetic, and innovative people who care about more than just workWe strive to create a culture of belonging and an employee experience that empowers our peopleUkg has more than 13,000 employees around the globe and is known for its inclusive workplace cultureReady to be inspired? learn more at www.ukg.com/careers
Eeo statement
Equal opportunity employer
Ultimate kronos group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environmentAll qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
