Description & requirements
Description
The lead customer renewal representative is responsible for proactively working with an assigned set of customers to inspire successful use of our products by those customers and to achieve the highest possible renewal rates within that customer set (maintenance, saas and subscription-based products)Each territory encompasses a customer group worth $50m to $100m in total recurring revenue – retaining this revenue at the highest rate possible while partnering with those customers and internal teams like customer success and sales to ensure their success is pivotal to ukgs’ continued growth.
Customer renewal representatives are tasked with eliminating churn before and at point of renewal while fostering the success, growth, and expansion of each customer account (in product reach and/or revenue); they also have accountability for solidifying the long-term relationship between ukg and the customer.
Manage and negotiate all existing renewal contracts for an assigned territory of customer accounts
Achieve established dollar and unit retention targets (by customer and by product)
Probing for additional sales opportunities on all customer calls
Utilize a renewal approach and contract structure built to encompass long-term needs and incorporate anticipated changes in organization strategy
Identify opportunities to improving usage/adoption
Coordinate internal resources across departments to ensure your customers’ success, presenting the best customer experience possible, and solidifying future growth of your accounts
C-level/executive level presentations (presentation, powerpoint creation and delivery at executive levels)
Conducting strategic negotiations with customers, demonstrating a strong ability to negotiate at the highest customer levels
Using your strong excel and data analysis skills, leverage raw data to summarize and format into customer presentations
Leverage strong product knowledge to both identify opportunities for customer growth as well as defend against competitive threats
Maintain renewals pipeline and activity records in corporate crm (salesforce.com)
Work with the receivables team to ensure a high-resolution rate of auto-renewed contracts
Develop a thorough understanding of the territory’s industry and unique business goals and needs
Qualifications
5-7+ years with proven experience in renewals, sales and/or account management
Proven track record of managing complex relationships with complex, large accounts averaging $1m+ in arr and frequently spanning a global footprint
Demonstrated c-level/executive level presentation skills (presentation, powerpoint creation and delivery at executive levels)
Demonstrated strategic negotiation skills: ability to negotiate at the highest customer levels
Strong excel and data analysis skills (to analyze raw data, summarize and format into customer presentations)
Experience in meeting minimum sales lead/ up-sell goals
Product knowledge to both identify opportunities for customer growth as well as defend against competitive threats
Bachelor’s degree or equivalent preferred
Experience selling hr and payroll application-oriented software and or systems strongly preferred
Experience in the tech industry or a high proclivity to learn software/technology solutions preferred
Corporate overview
Here at ukg, our purpose is peopleUkg combines the strength and innovation of ultimate software and kronos, uniting two award-winning, employee-centered culturesOur employees are an extraordinary group of talented, energetic, and innovative people who care about more than just workWe strive to create a culture of belonging and an employee experience that empowers our peopleUkg has more than 13,000 employees around the globe and is known for its inclusive workplace cultureReady to be inspired? learn more at www.ukg.com/careers
Eeo statement
Equal opportunity employer
Ultimate kronos group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environmentAll qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
