Description & requirements
Description
Services portfolio management: define, scope, price, and optimize the service products through analysis and understanding of market trends, current and new offerings, customer needs, and the competitive environmentA service product, unlike a hardware or software product, is intangible and manifests itself as pure professional services or as a combination of services with necessary software and/or hardwareApplies broad knowledge of company strategy with in-depth analysis of service products and the delivery to help bring new and/or enhanced offerings to marketWorks closely with sales, marketing, technology, and services teams to develop and communicate service product positioning for launch, delivery and supportAssist in business case development, financial analysis, offering positioning, and offering developmentResponsible for developing service product strategic models and work with internal stakeholders to advocate for projects designed to address customer needs and/or expand market share.
Qualifications
Essential
Educated to degree level, or equivalent
3+ years experience with financial systems service delivery including but not limited to accounting, treasury, payments, collections, reconciliation, and credit monitoring services preferred
2+ years experience with hcm, payroll, employment taxes or similar products and the hcm industry.
Experience in all aspects of service process modelling.
An understanding of all the costs associated with services offering, commercial models, payment strategies and service definition techniques.
Excellent written and verbal skills
Excellent team working skills
Desirable:
Project and/or program management certification or equivalent experience.
3+ years experience with global hr / payroll service operations preferred
3+ years experience with hcm, payroll, employment taxes or similar products and the hcm industry preferred
Personal skills and attributes:
Thorough – excellent attention to detail
Able to work on own initiative with minimum supervision
Proactive and results-oriented
Flexible and adaptable; able to establish and maintain successful relationships within a very diverse stakeholder base
Supportive and reliable team member
Able to provide creative solutions or ideas
Able to work calmly, efficiently and effectively under pressure
Clarity of thought and expression with good written and verbal communication skills
Flexible and adaptable during times of change
Organized multitasker, meticulous and able to identify and prioritize work
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Corporate overview
Here at ukg, our purpose is peopleUkg combines the strength and innovation of ultimate software and kronos, uniting two award-winning, employee-centered culturesOur employees are an extraordinary group of talented, energetic, and innovative people who care about more than just workWe strive to create a culture of belonging and an employee experience that empowers our peopleUkg has more than 13,000 employees around the globe and is known for its inclusive workplace cultureReady to be inspired? learn more at www.ukg.com/careers
Eeo statement
Equal opportunity employer
Ultimate kronos group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environmentAll qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
