Job details
Job type full-time
Full job description
Description
Purpose:
Do you have a passion for it? upmc is hiring a full-time systems engineer- associate to support the oncology division at the hillman cancer centerThis position works monday through friday during daylight hoursOn-call rotation is required every few weeksThis position is remote but would be required to go on-site if needed to fix hardware or software.
The systems engineer- associate maintains systems, participates in projects, provides end user support, and contributes to team documentation and process improvementThey provide end user support, application support, and work with vendors on 2nd and 3rd level support items.
If you are someone who loves to provide support to customers, apply today!
Responsibilities:
Core technology concepts - responsible for showing a basic understanding of designated technologies and their useDemonstrates the initiative to learn internal processes and procedures.
Project management - complete basic project-related tasks and tasks delegated by more senior members of the teamResponsible for time tracking and updating documentation.
Maintenance/upgrades - follow documented procedures for maintenance and upgradesResponsible for assisting with disaster recovery plan.
End user support - complete basic documented tasks related to end user support.
Communication - responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
Troubleshooting/critical thinking - ability to resolve basic issues or offer input on issue resolution.
Self development - responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trendsSeeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.
Interactions with others - successfully completes projects, tasks, and initiatives by embracing a team-first approachWorks in collaboration with team and offers feedback, where appropriate, to complete individual and group effortsShows the ability to adjust and be flexible to change by adapting approach when necessary.
Qualifications
Typically has familiarity with complex systems environments through education or practical experience.
Ability to perform basic/standard it procedures and protocols.
This position may be required to maintain a 24/7 off hours support as part of a rotation within the teamThe frequency varies based upon the number of colleagues in the rotation.
Licensure, certifications, and clearances:
Upmc is an equal opportunity employer/disability/veteran
