Job details
Salary $27 - $63 an hour job type full-time number of hires for this role on-going need to fill this role
Full job description
Join one of the fastest growing companies in america.
Us cloud is the only gartner-recognized microsoft enterprise support alternativeAnd we are experiencing explosive sustained growth, doubling in size each of the last three years and making the inc5000 list in both 2020 and 2021We have immediate openings for serious, high-level microsoft engineers to help support our growing list of fortune 500 clients.
About us cloud:
Clients like us bank, under armour, garmin, 24-hour fitness, amerigas, cargill, siemens, and the us fda depend on us cloud to keep their critical microsoft infrastructure runningWe provide ultra-responsive, fanatical support from 100% domestic us teams, freeing up our clients to invest in innovation.
To see our us cloud blog page, click here.
Your future:
Opportunities to progress in your career go hand-in-hand with rapidly growing companiesOur team members have more opportunities to shift concentrations, tackle new technologies, or step into leadership roles as our business continues to expandAnd because our engineers are at the apex of our company’s focus, you also have a voice – to weigh in and make us cloud the future you want.
Position summary
As a microsoft engineer – 3rd shift (12am -9am cst), your focus will be to represent us cloud in communications via onsite, phone, email, and web to assist clients and partners in deploying, operating, and troubleshooting microsoft technologies such as windows server and desktop, office 365, azure, sharepoint, exchange, sql, skype, system center and dynamicsYou will have the opportunity to foster positive client relationships while effectively managing challenging situations and driving client success.
Responsibilities include:
Obtain high client and partner onboarding and ticket satisfaction.
Drive client success and adoption of microsoft technologies.
Reduce time/cost to onboard and resolve tickets.
Provide high quality data to help drive service improvement.
Serve as an escalation point for client tickets.
Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet client needs, represent them.
Provide the most effective method of service delivery by analyzing trends and common themes across clients.
Create deliverables to address common client needs & support mobile-first, cloud-first strategy, share intellectual property with others.
Engage in strategic service delivery planning to strengthen targeted client relationships.
Gather client impressions of products and services and integrate this feedback into decision making.
Seek information about the underlying needs of clients.
Allocate and align resources to optimize the client experience.
Develop and communicate realistic performance goals and standards.
Build plans that consider potential obstacles and immediate and long-term consequences.
Demonstrate expertise in a specific solution, or several products, feature functions, or services.
Provide stakeholder assistance throughout deployment to avoid/resolve technical issues.
Seek opportunities to drive business results by collaborating with multiple team members.
Identify opportunities to articulate business value and grow client/partner relationships in alignment with us cloud business priorities.
Provide and drive actionable feedback across groups about the client/partner experience and competitor threats.
Modify existing intellectual property (ip) or, where applicable, create new content.
Consistently apply “lessons learned”, model personal accountability & teamwork.
Demonstrate an understanding of his or her role and contribution to client change management and adoption initiatives.
Understand client requirements and can map the adoption and optimization of microsoft technology solutions accordingly.
Contribute & participate with meetings to articulate offerings to all clients; share knowledge thru communities, adapt for clients.
Cultivate relationships, credibility, and loyalty with clients and partners intentionally by sharing relevant business expertise.
Demonstrated self-learner.
Qualifications:
8+ years’ experience in microsoft technologies
5+ years’ experience in windows server
Experience in active directory/azure ad and dns
Technical consulting experience, or support experience in a second or third tier.
Relevant certifications in microsoft technologies
Technical proficiency in and learning attitude towards microsoft and related technologies
Proven ability to work virtually
Highly refined oral and written communication skills (including technical writing)
Analytical problem solving
Education:
Bachelor’s degree in computer science, engineering, math preferred, or equivalent work experience.
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What it’s like to work at us cloud:
Us cloud has the personality of a high-growth start-up that’s built on 20+ years as a successful microsoft service providerThat brings financial stability and consistency of purpose not seen in most entrepreneurial organizations.
At us cloud, we believe that the kind of culture that helps our team members thrive has a direct result on our clients’ satisfactionSo, to be the leading microsoft support provider, we focus on fostering a happy, healthy place for you to do your best workWe offer the following:
Company paid benefits
Free medical through our hsa plan
Life insurance of 1x salary
Short term and long-term disability
Employee assistance program
Unlimited pto – paid time off
Additional benefits offered
Medical ppo plan
Dental & vision coverage
Legal shield (legal & identity theft coverage)
Perks
Cell phone & internet stipends paid monthly
Dog friendly offices
Free starbucks, soft drinks, and snacks
Employee referral program
Fun company events
Casual dress
We are also getting ready to move into our new home – 50,000 sq.ftOf office space in des peres we own and are building out as a state-of-the-art tech services hub and us cloud hqWe are all working from home right now but anticipate being in our new digs early 2022.
Us cloud is an equal opportunity employer and we value diversity at our companyWe do not discriminate on the basis of race, religion, color, national origin, dietary preferences, gender, sexual orientation, age, fashion sense, marital status, veteran status, disability status, or political leaningsCome as you are.
Job type: full-time
Pay: $27.00 - $63.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Schedule:
8 hour shift
Work location:
Fully remote
Work location: remote
