Job details
Salary $122,530 - $159,286 a year job type full-time
Full job description
Duties
Summary
This position is part of the national archives and records administration, national archives and records administrationAs a/an it specialist (appsw), you will be responsible for the overall success of it initiatives and related activities for naraIt activities are involved in every facet of nara, including program and administrative activities.
Responsibilities
As a it specialist (appsw), you will:
- serve as a system administrator and developer/system architect for nara-wide information technology (it) and the salesforce customer relationship management (crm) platform and is the technical expert for performing system administration, configuration, development, testing, documentation and user support of the salesforce platform.
Help to develop governance for implementing new use cases into the salesforce platform as well as standard operating procedures (sops) or policies for service ticket management in regards to the salesforce platform.
Serve as a lead developer/architect or developer/architect team member on salesforce configuration and development projects.
Travel required
Occasional travel - you may be expected to travel for this position.
Supervisory status
No
Promotion potential
14
Job family (series)
2210 information technology management
Similar jobs
Architects, systems
Information architect
Information technology specialist (it specialist)
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Requirements
Requirements
Conditions of employment
The experience may have been gained in either the public, private sector or volunteer serviceOne year of experience refers to full-time work; part-time work is considered on a prorated basisTo ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
A one year probationary period may be required.
Must successfully complete a background investigation.
Complete a declaration for federal employment to determine your suitability for federal employment, at the time requested by the agency.
If you are a male applicant born after december 31, 1959, certify that you have registered with the selective service system or are exempt from having to do so.
Go through a personal identity verification (piv) process that requires two forms of identification from the form i-9Federal law requires verification of the identity and employment eligibility of all new hires in the u.s.
Obtain and use a government-issued charge card for business-related travel.
Key requirements:
Please refer to `conditions of employment.`
Click `print preview` to review the entire announcement before applying.
Must be u.sCitizens or u.sNationals
Public trust background investigation will be required.
Qualifications
You must meet the following requirements by the closing date of this announcement.
Specialized experience: for the gs-14, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the gs-13 grade level in the federal serviceSpecialized experience for this position includes:
Developing software and developing on the salesforce platform (creating: objects, custom fields, field-level security, workflow rules, apex triggers, picklists, page layouts, approval processes, validation rules, custom tabs, reports, and dashboards); and
Performing software development lifecycle (sdlc) activities using agile methodologies (e.gScrum, kanban, lean, etc.); and
Designing, developing, testing, implementing, and supporting custom solutions using the salesforce platform.
In addition to specialized experience, individuals must have it-related experience demonstrating each of the four competencies listed below.
1Attention to detail - is thorough when performing work and conscientious about attending to detail.
2Customer service - works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3Oral communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4Problem solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Education
This job does not have an education qualification requirement.
Additional information
We may select from this announcement or any other source to fill one or more vacancies.
This announcement may be used to fill like positions in other organizations within the national archives and records administration.
This is a bargaining unit position.
We offer opportunities for flexible work schedules.
This job is 100% remote telework per agency policy,
Pay setting is based of d.cMetro area, if selected outside of d.c., pay will be determined at the time of selection.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your résumé, responses to the online questions, and required supporting documentsPlease be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a `not qualified` determination.
Rating: your application will be evaluated in the following areas: analytical, technical and communicationCategory rating will be used to rank and select eligible candidatesIf qualified, you will be assigned to one of three quality level categories: best qualified, well qualified, or qualified depending on your responses to the online questions, regarding your experience, education, and training related to this positionYour rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Veterans` preference is applied after applicants are assessedPreference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that categoryQualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
Referral: if you are among the top qualified candidates, your application may be referred to a selecting official for considerationYou may be required to participate in a selection interview.
If you are a displaced or surplus federal employee (eligible for the career transition assistance plan (ctap)/interagency career transition assistance plan (ictap)) you must receive a score of 85 or better to be rated as `well qualified` to receive special selection priority
Background checks and security clearance
Security clearance
Not required
Drug test required
No
Position sensitivity and risk
Moderate risk (mr)
Trust determination process
Suitability/fitness
Required documents
Required documents
Required documents:
1Resume - either by creating one in usajobs or uploading one of their own choosing(cover letters are optional.) to receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résuméWe suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questionsPlease view résumé tips.
2Vacancy question responses - completely answer the online assessment questionnaire associated with this job announcement.
4Career transition assistance plan (ctap) or interagency career transition assistance plan (ictap) documentation: if you are a displaced or surplus federal employee, click ctap/ictap for eligibility and a detailed list of required documents you must submit in order to be eligible.
Optional documents:
In addition, we recommend that you submit copies of the following:
Veterans` preference documentation: if you are claiming veterans preference, please visit the website for veterans hiring paths located at https://www.usajobs.gov/help/working-in-government/unique-hiring-paths/veterans/In order to be considered for veterans preference, you must submit all required documentation such as a dd-214, va letter showing disability, sf-15, etc.
Benefits
Benefits
A career with the u.sGovernment provides employees with a comprehensive benefits packageAs a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewardingOpens in a new windowlearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittentContact the hiring agency for more information on the specific benefits offered.
Help
This job is open to
The public
U.sCitizens, nationals or those who owe allegiance to the u.s.
Clarification from the agency
U.sCitizens or u.sNationals; no prior federal experience is required.
