Job details
Salary $43,894 - $57,064 a year job type full-time
Full job description
Duties
Summary
You will serve as a transportation assistant (quality assurance inspector/counselor in the navy household goods/personal property shipping office (hhg/ppso) of navsup flc norva gf.
Responsibilities
You will work independently within the framework of established practices and prescribed procedures.
You will communicate with members/employees, their dependents and agents to elicit their shipment needs and desired services.
You will counsel property owners/customer regarding inbound and outbound shipments, non-temporary and temporary storage, and procedures for processing loss and damage claims.
You will interpret the joint travel regulations and other applicable rules, laws, and regulations to determine customer entitlements.
You will maintain a comprehensive history of customer requests and requirements.
You will plan, manage, and review your own workload.
You will present both oral and written comprehensive briefings.
Travel required
25% or less - you may be expected to travel for this position.
Supervisory status
No
Promotion potential
7
Job family (series)
2102 transportation clerk and assistant
Similar jobs
Assistants, office
Office assistants
Requirements
Requirements
Conditions of employment
Must be a us citizen.
Must be determined suitable for federal employment.
Must participate in the direct deposit pay program.
New employees to the department of the navy will be required to successfully pass the e-verify employment verification checkTo learn more about e-verify, including your rights and responsibilities, visit e-verify.gov
Within the department of defense (dod), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 united states code 3326.
Males born after 12-31-59 must be registered for selective service.
You must be able to obtain and maintain an interim and/or final security clearance prior to entrance on dutyFailure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
You will be required to obtain and maintain a current valid united states driver?s license.
You must be willing to obtain and maintain a government vehicle operator permit.
You must be willing to drive during inclement weather and this could include distances up to 200 miles per day.
You must be willing to travel to satellite offices within the region.
This position may require travel from normal duty station.
Qualifications
Your resume must demonstrate at least one year of specialized experience at the next lower grade level (gs-06) or equivalent pay band, or equivalent experience in the private or public sector that has equipped you with the necessary knowledge, skills and abilities to successfully perform the duties of the position at the gs-07 levelSpecialized experience is using and applying a working knowledge of traffic management and transportation principles and methodology as they relate to management of personal property and household goods, as well as privately owned automobiles, boats, and mobile homes working within the framework of established practices and prescribed procedures in order to perform and/or assist higher grade personnelExamples of specialized experience may include the following:
Use demonstrated knowledge of transportation systems, calculation of shipping costs, and reconciliation of shipment errors to counsel property owners/customers regarding inbound and outbound shipments, non-temporary and temporary storage, and procedures for processing loss and damage claims;
Reviews orders and conducts inspections
Responding to customer and transportation service providers requests for information/assistance;
Utilizing computer systems to identify needs and problems related the movement of household goods;
Communicating with customers to elicit their shipment needs and desired services.
Additional qualification information can be found from the following office of personnel management website:
Https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=gs-cler.
Experience refers to paid and unpaid experience, including volunteer work done through national service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social)Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Education
There are no educational requirements for this position.
Additional information
This position is covered by the department of defense priority placement program.
Additional vacancies may be filled by this announcement.
This position is eligible for part time, full time or ad-hoc telework at the discretion of management.
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
If you are unable to apply online and request information about the alternate application process, please contact the department of navy`s employment information center.
Federal annuitant information: the selection of an annuitant is subject to the department of defense and department of the navy policy on the employment of annuitantsPolicy information may be found at: http://www.secnav.navy.mil/donhr/documents/civilianjobs/fedcivannuitants.pdf
Ictap applicants: to be considered well-qualified and exercise selection priority as an ictap candidate for this vacancy, displaced federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category or higherFor more information about ictap eligibility please review the following link: https://www.usajobs.gov/help/working-in-government/unique-hiring-paths/federal-employees/ictap/
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being consideredYour resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this positionTherefore, we encourage you to be clear and specific when describing your experience.
When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcementYou will be rated based on the information provided in your resume and responses to the occupational questionnaire, along with your supporting documentation to determine your ability to demonstrate the following competencies:
Computer literacy
Customer service
Oral communication
Personal property shipment
You will be evaluated and rated under category rating selection proceduresAdditional points are not added for veterans` preference; however, preference is still appliedApplicants eligible for veteran`s preference will receive selection priority over non-veterans.
If you meet the qualification requirements, your application will be placed in one of three categories:
Best qualified- candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for announced position.
Highly qualified-candidates in this category possess good skills and experience above the minimum requirements for announced position.
Qualified- candidates in this category meet the minimum experience requirements for announced position.
If selected, you may be required to provide supporting documentation.
If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified.
Please follow all instructions carefullyErrors or omissions may affect your rating or consideration for employment.
All qualifications requirements must be met by the closing date of this announcement.
Background checks and security clearance
Security clearance
Not required
Drug test required
No
Required documents
Required documents
You are required to provide documentation that supports the eligibility and qualification claims made in your resume and assessment questionnaireYou must submit the applicable documents listed here and those listed with the eligibilities you select in the announcement questionnaire with your application packageApplicants who do not provide supporting documentation that fully support their claims will not be referred to the hiring managerCover letter is optional.
A complete resume is requiredYour resume must show relevant experience, job title, duties and accomplishmentsYour resume must show complete information for each job entry to support minimum qualificationsThe following information should be provided in your resume, but it is acceptable to provide elsewhere in your application package: employer`s name, starting and end dates (mo/yr), hours per week, and pay plan, series and grade level (e.gGs-0201-09) for relevant federal experience.tip: a good way to ensure you include all essential information is to use the resume builder in usajobs to create your resume.
Are you claiming membership in any professional organizations, or possession of a license, certificate or credentials? check the conditions of employment section above to see if any are requiredIf you claim membership, license, certification, or credentials, you must submit a copy of said document in your application package.
Are you using education as a substitute for some or all of the experience requirement? is there a basic education requirement for this position? check the education section above to see what is allowed and what is requiredAny claims you make in your resume or assessment questionnaire regarding education or degrees must be supported by submitting with your application official or unofficial transcripts or a list of courses, grades earned, completion dates, and quarter and semester hours earned issued from your schoolWhile unofficial transcripts are acceptable for initial application, an official transcript will ultimately be required if you are selected for the positionYou may submit a copy your degree(s) if specific coursework does not have to be verified.
Are you a veteran claiming 5-point veterans` preference or claiming sole survivorship preference? you must submit a copy of your latest dd-214 certificate of release or discharge from active duty (any copy that shows all dates of service, as well as character of service [honorable, general, etc.] is acceptable) or a va letter that shows dates of service or service connected disability and character of serviceIf you have more than one dd-214 for multiple periods of active duty service, submit a copy for each period of serviceIf you were issued a dd-215 to amend aforementioned information on the dd-214 you must submit that tooIf you are not sure of your preference eligibility, visit the department of labor`s website: veterans` preference advisor
Are you a disabled veteran or claiming 10-point veterans` preference?
If you are eligible to claim 10 point veterans preference you must submit a dd-214 certificate of release or discharge from active duty as described above for 5-point preference.
You must also provide the applicable supporting documentation of your disability (e.gDisability letter from the va) as described on standard form-15 (sf-15)Http://www.opm.gov/forms/pdf_fill/sf15.pdf.
Are you an active duty service member? active duty service members are required to submit a statement of service printed on command letterhead and signed by the commandThe statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (honorable, general, etc.).
Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the human resources officeSome supplemental documents contain personal information such as ssn and dob and some documents such as military orders and marriage certificates may contain personal information for someone other than youYou may sanitize these documents to remove said personal information before you submit your applicationYou must provide an un-sanitized version of the documents if you are selected.
Benefits
Benefits
A career with the u.sGovernment provides employees with a comprehensive benefits packageAs a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewardingOpens in a new windowlearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittentContact the hiring agency for more information on the specific benefits offered.
Help
This job is open to
The public
U.sCitizens, nationals or those who owe allegiance to the u.s.
Clarification from the agency
U.sCitizens
