Job details
Salary $84,960 - $134,798 a year job type full-time
Full job description
Duties
Summary
This position is part of the office of the chief information officer, enterprise services divisionThe incumbent serves as a service delivery specialist (sds) and telecommunications ordering official (too) for telecommunications and related services managed within the enterprise infrastructure services section (eiss), enterprise services business unit (esbu).
Salary ranges:
Reston, va: $87,198 - $134,798 per annum
Lakewood, co: $84,960 - $131,337 per annum
Responsibilities
Coordinates service ordering and delivery for all contracts used to satisfy commercial service requirements for programs falling within eiss.
Maintains contact with eiss and bureau program and project managers and other staff to assure delivery of services within service interval period taking appropriate action when service delivery interval cannot be met or when service is in jeopardy.
Maintains cognizance of industry and government process used to order telephony and conferencing services and recommends changes to existing policy and processes as changes are made to standardize and align with best practices.
Performs end user requests for moves, adds, changes, and repairs throughout the organization performing basic to medium troubleshooting of telephone related systems, network infrastructure, servers and voicemail services.
Performs analysis and troubleshooting of voip configuration, voice quality, lan and wifi issues, cabling punch downs, fiber installation, patching, and activating network.
Maintains telecommunications asset inventory, e911 record and related documentation with tdm technologies.
Travel required
Occasional travel - you may be expected to travel for this position.
Supervisory status
No
Promotion potential
13
Job family (series)
0391 telecommunications
Requirements
Requirements
Conditions of employment
U.sCitizenship is required.
Suitable for federal employment, determined by background investigation.
Direct deposit of pay is required.
Selective service registration required for male applicants, unless exempt.
Status candidates must meet time-in-grade (see qualifications).
Qualifications
Basic qualifications: in addition to the specialized experience for the gs-12 and gs-13 grade levels, candidates must meet one of the following individual occupational requirements:
AUndergraduate or graduate education with a major study in electrical or electronic engineering, mathematics, physics, public utilities, statistics, computer science, telecommunications management, business administration, industrial management, or other fields related to the position being filled(note: candidates must submit transcripts with their application package to support this claim.) or;
BOther education in communications/electronics or automatic data processing training in technical institutes or business schools above the high school level or in armed forces schools that included advanced instruction in addition to basic courses that may be substituted for general experience on a month-for-month basis(note: candidates must submit transcripts or documentation from the armed forces documenting advanced instruction with their application package to support this claim.) or;
CExperience evaluating, analyzing, developing, managing, or improving communications systems, procedures, and requirements that demonstrates a knowledge of current developments and trends in communications concepts and technology(candidates must clearly document this experience in their resume.)
Specialized experience:
For the gs-12: candidates must possess at least one year of specialized experience that is equivalent in difficulty and complexity to the gs-11 level in the federal serviceSpecialized experience is defined as experience that is in or directly related to the line of work of this position and has equipped you with the knowledge and competencies to successfully perform the duties of this positionMore specifically, this requirement involves experience serving as a designated agency representative (dar), or similar position, with authorization to appoint, authorize, and to place service orders for telephony and conferencing and related services in support of enterprise level initiatives; experience applying current and emerging voice telephony, conferencing services, and order processes within the telecommunications industry to order and coordinate the delivery of services to meet mission requirements; experience making decisions and identifying and recommending improvements to enhance system capabilities; advising in identifying acquisition strategies, communicating ideas and conveying technical requirements for procurements, and resolving contractor performance issues; identifying near- and long-term impacts associated with significant industry changes (services, equipment, wiring and cabling, network management, access and transport (transmission) technologies, tariffs and the regulatory process, deregulated processes and services that includes t1, t3, pri, isdn, voip technologies, legacy voice systems and all related devices evolving industry standards and protocols; and conducting studies to forecast and develop long-range plans and advise top level managers on the application of new developments and advances in telecommunications techniques.
For the gs-13: candidates must possess at least one year of specialized experience that is equivalent in difficulty and complexity to the gs-12 level in the federal serviceIn addition to the experience described at the gs-12 grade level above, this also includes originating, developing, and communicating ideas, persuading others, and conveying complex and extremely technical information clearly and concisely to facilitate policy decisions, procurements, and resolution of contractor performance issues; interpreting and applying communication policies to extend and interrelate them to specific applications, assessing cost and operational impacts, assessing user, and organizational requirements; evaluating near- and long-term impacts associated with significant industry changes, and planning, organizing and directing studies to forecast and develop long-range plans and advise top level managers on applying new developments and advances in telecommunications techniques.
Only experience and education obtained by the closing date of this announcement will be considered.
Time-in-grade: current career or career-conditional employees of the federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of federal experience at the next lower grade, with few exceptions outlined in 5 cfr 300.603(b).
Basic requirements:
A written test is not required.
Experience refers to paid and unpaid experience, including volunteer work done through national service programs (e.g., peace corps, americorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social)You will receive credit for all qualifying experience, including volunteer experience.
Education
You must provide transcripts or other documentation to support your educational claimsUnless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the courseAll materials must be submitted by the closing date of the announcement.
Only education from institutions which are accredited or preaccredited/candidate for accreditation may be used to meet education requirements.
Foreign education: if you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited u.sEducation program; or full credit has been given for the courses at a u.sAccredited college or universityFor further information, visit: http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Additional information
Career transition assistance programs: ctap provides placement assistance to permanent federal employees who are surplus, displaced, or involuntarily separatedApplicants claiming ctap eligibility must submit a copy of their most recent performance appraisal, proof of eligibility, and most current sf-50 noting position, grade level, and duty location with their applicationTo be considered under ctap, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entryFor information on ctap visit: https://www.usajobs.gov/help/working-in-government/unique-hiring-paths/federal-employees/career-transition/
Appointment authorities: for more information on appointment authority eligibility requirements:
Persons with disabilities-schedule a
Special hiring authorities for veterans
Telework suitability:
The duties of this position are suitable for occasional telework and the selectee may be allowed to telework with supervisor approval and if they meet the eligibility criterion in the 2010 telework act.
Stipulations of employment:
This temporary promotion may be extended for up to a maximum total period of 5 years or terminated at any time at management discretionUpon termination of the temporary promotion, you will be returned to your former or a comparable positionPay will be set in accordance with 5 cfr 531.
This assignment may be made permanent without further competition.
Selection may require completion of a 1-year probationary period.
Work schedule:
This position allows for a flexible work schedule.
Miscellaneous:
This position is covered by a collective bargaining agreement (cba).
Doi uses e-verify to confirm the employment eligibility of all newly hired employeesTo learn more about e-verify, including your rights and responsibilities, please visit http://www.uscis.gov/e-verify.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an alternate applications: help.usastaffing.gov/apply/index.php?title=alternate_application_information
This vacancy announcement may be used to fill similar positions within 90 days.
If selection is made below the full performance level, promotion up to the full performance level may be made without further competitionHowever, promotion(s) will depend on the performance of the incumbent and are not guaranteed.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcementIf you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this jobIf you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Technical competency - procurement
Technical competency - technical documentation
Technical competency - technical problem solving
Telecommunications
Due weight consideration is a review process used to provide consideration to performance appraisals and awards submitted with each application on a used merit promotion certificate and factoring the results into the merit promotion selection process.
Please submit 1) a copy of your most recent performance appraisal/evaluation and 2) a list of any awards (e.gSuperior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 yearsAny performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting officialThe selecting official will review this documentation and give it due weight consideration during the overall selection processIf you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not availablePlease indicate if any prior performance appraisals/evaluations were at an acceptable level.
It is your responsibility to obtain and upload your performance appraisal/evaluation and/or list of awards prior to the closing of the vacancy announcement.
Background checks and security clearance
Security clearance
Not required
Drug test required
No
Position sensitivity and risk
Moderate risk (mr)
Trust determination process
Credentialing, suitability/fitness
Required documents
Required documents
To apply for this position, you must provide a complete application package which includes:
1Your resume listing work schedule, hours worked per week, dates of employment mm/yy and duties performed.
2Sf-50 or dd-214
Current/former career/career-conditional eligible: your most recent non-award notification of personnel action (sf-50 or equivalent) showing that you are/were in the competitive service, as well as the highest grade (or promotion potential) held, on a permanent basisIf this information is unverifiable, you may be rated ineligible.
3Due weight consideration:
Performance appraisal
List of awards over last five years
4Other supporting documents:
College transcript(s), if meeting basic requirement based on education.
Sf-15 form and va letter, or certification of expected discharge or release from active duty from veterans for consideration under veteran hiring authorities
Non-competitive appointment authority documentation, if applicable
Career transition assistance program documentation: if you are applying under ctap, you must submit proof of eligibility under 5 cfr 330.602(a) for ctapThis includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent sf-50 (notification of personnel action) showing your position, grade level, and duty locationPlease annotate your application to reflect that you are applying as a ctap eligible
Cover letter, optional
Do not submit photographs with your application packageDocuments with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.
Do not upload adobe portfolio documentsAdobe portfolio documents are not viewable by our agency`s staffing offices.
Do not upload documents with sensitive informationIt is your responsibility to redact sensitive information of the documents you are uploading.
It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the u.sDepartment of education in order for it to be credited towards qualificationsTherefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the u.sDepartment of education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Benefits
Benefits
A career with the u.sGovernment provides employees with a comprehensive benefits packageAs a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewardingOpens in a new windowlearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittentContact the hiring agency for more information on the specific benefits offered.
Help
This job is open to
Career transition (ctap, ictap, rpl)
Federal employees who meet the definition of a `surplus` or `displaced` employee.
Internal to an agency
Current federal employees of this agency.
Clarification from the agency
Current employees within the department of the interior who are on a career or career conditional appointment, or who are eligible for consideration under non-competitive procedures or special hiring authority may apply.
