Job details
Salary $64,649 - $85,281 a year job type full-time
Full job description
Duties
Summary
The clinical contact center modernization (cccm) delivers enhanced access to virtual care and
Services, maximizes first contact resolution for veterans, supports positive health outcomes in the
Continuum of care, and provides an improved veteran experienceThe clinical contact center
(ccc) provides veterans with clinical triage, virtual clinic visits, pharmacy and scheduling, 24
Hours a day, seven days a week, including holidays.
Responsibilities
Program coordinating
Short and long term projects
Quality of veteran`s care issues
Preparing presentations
Managing correspondence
Audits and reviews
Online communication tools
Strategic planning activities
Coordinating events
Writing pd`s and sop`s
Minutes and agendas
Approving official for cardholder`s purchases
Work schedule: 8:00 am - 4:30 pm, mon - fri
Telework: adhoc
Virtual: this position will be filled at one of the visn 15 locations listed.
Position description/pd#: staff assistant (ccc)/ pd99743s
Relocation/recruitment incentives: not authorized
Permanent change of station (pcs): not authorized
Financial disclosure report: not required
Travel required
Occasional travel - you may be expected to travel for this position.
Supervisory status
No
Promotion potential
11
Job family (series)
0301 miscellaneous administration and program
Similar jobs
Computer occupations, all other
Requirements
Requirements
Conditions of employment
You must be a u.sCitizen to Apply Now
Selective service registration is required for males born after 12/31/1959
You may be required to serve a probationary period
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process
Participation in the seasonal influenza and coronavirus disease 2019 (covid-19) vaccination programs are requirements for all department of veterans affairs health care personnel (hcp)
Qualifications
To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 10/01/2021.
Time-in-grade requirement: applicants who are current federal employees and have held a gs grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 of the closing date of this announcementFor a gs-11 position you must have served 52 weeks at the gs-9The grade may have been in any occupation, but must have been held in the federal serviceAn sf-50 that shows your time-in-grade eligibility must be submitted with your application materialsIf the most recent sf-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcementIn this instance, you must provide an additional sf-50 that clearly demonstrates one-year time-in-grade.
Note: time-in-grade requirements also apply to former federal employees applying for reinstatement as well as current employees applying for veterans employment opportunities act of 1998 (veoa) appointment.
You may qualify based on your experience and/or education as described below:
Gs-11
Specialized experience: you must have one year of specialized experience equivalent to at least the next lower grade gs-09 in the normal line of progression for the occupation in the organizationExamples of specialized experience would typically include, but are not limited to: coordinating and composing annual strategic plans, managing projects and initiatives, presentations, correspondents, audits and reviews, fiscal organization efficiencies, online communication tools, coordinating events, writing pd`s and sop`s, rmb request and labor mapping reviews, minutes and agendas, cardholder`s approving official.
Or
Education: applicants may substitute education for the experience required for the gs-11 levelMust have successfully completed a ph.dOr equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a degree or ll.m (if related), obtained in an accredited college or university
Or
Combination: applicants may also combine education and experience to qualify at the gs-11 levelOnly graduate education in excess of 2 years (the amount required for the gs-9 level).a transcript must be submitted with your application if you are basing all or part of your qualifications on education.
You will be rated on the following competencies for this position:
Attention to detail
Communication
Manages and organizes information
Experience refers to paid and unpaid experience, including volunteer work done through national service programs (e.g., peace corps, americorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social)Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employmentYou will receive credit for all qualifying experience, including volunteer experience.
Note: a full year of work is considered to be 35-40 hours of work per weekPart-time experience will be credited on the basis of time actually spent in appropriate activitiesApplicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical requirements: regular and recurring work is mostly sedentary involving sitting at a desk, although the position
Requires the ability to move from one geographic location of the facility to anotherThe
Incumbent works with a computer screen and keyboardThe employee will spend some time
Walking, standing, bending, climbing stairs, and carrying some light itemsStamina and
Concentration to meet crucial deadlines is required.
For more information on these qualification standards, please visit the united states office of personnel management`s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: only education or degrees recognized by the u.sDepartment of education from accredited colleges, universities, schools, or institutions may be used to qualify for federal employmentYou can verify your education here: http://ope.ed.gov/accreditation/If you are using foreign education to meet qualification requirements, you must send a certificate of foreign equivalency with your transcript in order to receive credit for that educationFor further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Additional information
Va supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergenciesThis position may be authorized for teleworkTelework eligibility will be discussed during the interview process.
The interagency career transition assistance plan (ictap) and career transition assistance plan (ctap) provide eligible displaced federal/va competitive service employees with selection priority over other candidates for competitive service vacanciesTo be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent sf-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancyTo be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the jobInformation about ictap and ctap eligibility is on opm`s career transition resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement policy: the posting of this announcement does not obligate management to fill a vacancy or vacancies by promotionThe position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatementManagement may use any one or any combination of these methods to fill the position.
It is the policy of the va to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and transitioning service members: please visit the va for vets site for career-search tools for veterans seeking employment at va, career development services for our existing veterans, and coaching and reintegration support for military service members.
For more information on the `who may apply` eligibility requirements, please refer to the ohrm status candidates and other candidate definitions document.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an alternate application.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
In describing your experience, please be clear and specificWe will not make assumptions regarding your experience.
Narrative responses are not required at this timeIf you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.your resume and/or supporting documentation will be verifiedPlease follow all instructions carefullyErrors or omissions may affect your rating or consideration for employment.
Background checks and security clearance
Security clearance
Other
Drug test required
No
Position sensitivity and risk
Non-sensitive (ns)/low risk
Trust determination process
Suitability/fitness
Required documents
Required documents
To apply for this position, you must provide a complete application package which includes:
Resume
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this positionPlease use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), sf-50`s (current/former federal employees), documentation to support veterans preference claims, or ictap/ctap documentation (for displaced federal employees)You will not be contacted for additional information.
Cover letter
Dd-214/ statement of service
Disability letter (schedule a)
Disability letter (va)
License
Other (1)
Performance appraisal
Professional certification
Proof of marriage status
Resume
Sf-50/ notification of personnel action
Transcript
Sf-50, notification of personnel action (if applicable for time in grade and/or eligibility):
Most recent sf-50 if you are a current or former federal employee
An sf-50 showing your time-in-grade eligibility must be submitted with your application materialsIf the most recent sf-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcementIn this instance, you must provide an additional sf-50 that clearly demonstrates one-year time-in-grade
Award 50`s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
Examples of appropriate sf-50`s include:
Within grade increases at the highest grade held; or
Promotions with an effective date more than one year old; or
Sf-50`s at the highest grade held with an effective date more than one year old.
Veterans` preference: when applying for federal jobs, eligible veterans should claim preference for 5pt (tp), 10pt (cp/cps/xp), or for sole survivor preference (ssp) in the questionnaireYou must provide a legible copy of your dd214(s) which shows dates and character of service (honorable, general, etc.)If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separationAdditionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible veterans) must also submit an sf-15 `application for 10 point veteran preference` with required proof as stated on the formDocumentation is required to award preferenceFor more information on veterans` preference, please visit feds hire vets - veterans - job seekers - veterans` preference.
Resume - must provide your full name, mailing address, and day/evening phone numbers, highest federal civilian grade held (if applicable); for each work experience, salary, list job title (include series/grade if federal job), duties and accomplishments, employer`s name/address, supervisor`s name/phone number, starting and ending dates (month/year), and hours per week(required)
If prior military service, include all copies of your dd forms 214 including the character of discharge (required)Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased veteran, must also complete and submit an sf 15, application for 10-point veteran preference (available at http://www.opm.gov/forms/pdf_fill/sf15.pdf).
If current or former federal employee, include latest sf-50: sf-50 must indicate current status (i.e., title, series, grade, type of appointment, position currently occupied) (required) must submit with application`award` sf-50`s are not acceptableApplications submitted without proper documentation will not be consideredIf the most recent sf-50 has an effective date within the past year, it may not clearly demonstrate you possess one year time-in-grade, as required by the announcementIn this instance, you must provide an additional sf-50 that clearly demonstrates one year time-in-grade.
Transcript (if applicable) must submit with application and must include name of institution and confer date.
- certificate / registration / licensure - (if applicable required) must submit with application.
-disability documents - if applicable (required)
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the u.sDepartment of education in order for it to be credited towards qualificationsTherefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the u.sDepartment of education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Benefits
Benefits
A career with the u.sGovernment provides employees with a comprehensive benefits packageAs a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewardingOpens in a new windowlearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittentContact the hiring agency for more information on the specific benefits offered.
Help
This job is open to
Individuals with disabilities
Internal to an agency
Current federal employees of this agency.
Military spouses
Special authorities
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Clarification from the agency
This announcement is open to current, permanent va employees only.
