Purpose of job
Usaa mortgage division is seeking a talented director, strategic supplier relationship to work from any usaa office or work remote (work from home).
Usaa mortgage division is seeking a seasoned professional with proven experience managing a portfolio of third party providersCultivating strong working partnerships and finding innovative solutions to help usaa expand their mortgage business efficiently are the key components of this role.
The new hire will have the opportunity to provide primary strategic and operational relationship management and oversight between usaa and assigned third party suppliersProactively seeks opportunities to continuously build rapport and partnership with third parties, as well as industry pursuit of new products that result in increased efficiencies within the businessProvides guidance and enforces the standardization of supplier strategies, policies, procedures, guidelines, and reportingEngages regularly with clients, client relationship management, and others to ensure alignment of goals between usaa and the supplier, to understand and convey client needs to suppliers while understanding and conveying capabilities back to the client and client relationship managersWorks closely with cosa supplier governance (csg) to understand measurable performance of the supplier and provide guidance in taking appropriate-level corrective actionEnsures a high degree of professionalism in all interactions with third party suppliers, internal customers, and global service delivery (gsd) staff.
Job requirements
About usaa
Usaa knows what it means to serveWe facilitate the financial security of millions of u.sMilitary members and their familiesThis singular mission requires a dedication to innovative thinking at every level.
Usaa careers – world class benefits (31 seconds)
Primary responsibilities:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Responsible for effective and compliant execution of all capabilities of assigned third party providers.
Executes strategically in all business and supplier relationships to ensure effective overall partnership performance.
Sets the direction and strategy on managing supplier relationships, monitoring supplier performance and ensuring accountability for contractual deliverables.
Owns the integration of assigned third party supplier relationships and achievement of goals, transformation, and operational improvements for the client.
Stays abreast of industry developments to identify new products resulting in increased efficiencies within the business.
Applies business objectives and outsourcing requirements to assist business in meeting objectives.
Acts in consultative and advisory capacity with senior management on strategic and tactical workforce augmentation strategies.
Participates in cross functional teams to include centers of excellence (coes) to identify strategic sourcing opportunities and requirements.
Executes on effective ways to measure value with third party supplier through metrics, tools, and processes to optimize sourcing and supplier value.
Works collaboratively with all business partners/coes to prioritize and drive implementation of new measurable objectives.
Provides analytical support and business case development for supplier value management and partner-based solutions.
Accountable for strategic and operational relationship management and oversight between usaa and assigned third party suppliers.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
When you apply for this position, you will be required to answer some initial questionsThis will take approximately 5 minutesOnce you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.
Minimum requirements:
Bachelor`s degree4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
8 years of applicable experience in managing contractual/supplier relationships.
3 years of management or leadership experience to include program/quality management and oversight.
Advanced knowledge in third party supplier relationship governance and management in financial services.
Strong executive-level communication, contract negotiation and relationship management skills required with demonstrated experience effectively articulating the contract needs of the business.
Advanced knowledge of business requirements including gse, agency, state and federal regulatory requirements.
Preferred skills:
3 years of vendor management experience
Experience managing real estate originations vendors
Contract negotiation skills
Strong verbal and written communication skills
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation:
Usaa has an effective process for assessing market data and establishing ranges to ensure we remain competitiveYou are paid within the salary range based on your experience and market positionThe salary range for this position is: $106,800-192,300* (this does not include geographic differential it may be applied based on your work location)
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the usaa board of directors.
Geographical differential: geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.
Benefits:
At usaa our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellnessThese benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programsAdditionally, our career path planning and continuing education assists employees with their professional goals.
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Relocation assistance is not available for this position.
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