Purpose of job
Provides thought leadership and solutions to align with usaa`s professional development strategy and operational planLeads the implementation and sustainment of usaa`s professional development programs and initiativesServes as an internal strategic learning consultant to enhance the performance of employees through the identification and facilitation of training solutionsCollaborates with all levels of usaa management and internal partners to assess business or employee issues related to learning opportunitiesManages multiple large-scale initiatives.
This position is available in our san antonio home office or 100% remote work from home.
Job requirements
About usaa
Usaa knows what it means to serveWe facilitate the financial security of millions of u.sMilitary members and their familiesThis singular mission requires a dedication to innovative thinking at every level.
Usaa careers – world class benefits (31 seconds)
Tasks:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Anticipates future enterprise learning and performance/development requirements to support changing business needs.
Ensures alignment of learning programs with enterprise to meet business needs.
Synthesizes business needs, strategy, and department capabilities into learning solutions that address future challenges.
Coaches and mentors peers and cross functional team members to achieve business results.
Leads the planning, design, development, implementation, communication, and evaluation of complex learning and development programs and/or experiences.
Partners with internal and external individuals to assess business issues and develop executable strategies to address learning program needs and/or drive the development of new programs and activities.
Assembles key participants and leads cross functional teams in the strategy development and implementation of learning solutions driving business results.
Establishes strategic partnerships with outside vendors and consultants to incorporate industry best practices, trends, processes, and products and services into current learning and development strategies.
Leverages human centered design principles to define learning experiences aligned to learner needs.
Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness, and applies understanding of the business, its products and processes in order to reshape content for changing needs.
Curates and organizes course content to produce engaging, informative, and visually compelling complex and diverse programs on appropriate delivery modalities to meet the learning needs of the business.
Manages and engages third party vendor relationships to provide learning solutions to specific communities.
Develops tools and processes to measure effectiveness of curriculum solutions and learner performance to ensure solutions meet employee skill development requirements.
Continuously evaluates and improves the learning and development programs and processes to support usaa`s evolving business.
Minimum education:
Bachelor`s degree.
4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
Minimum experience:
8 years of experience in conducting needs assessment, designing, implementing, and managing learning and development programs for a diverse client group.
6 years of project/program development and management experience.
Proven ability to implement blended, innovative learning solutions and manage training from beginning to end including; assessment, design, development, implement and delivery, coordination, and evaluation.
Experience creating learning solutions in a fast-paced, agile environment with a focus on iterative, continuous improvement using business feedback, and lifecycle planning for learning programs.
Experience in consulting, influencing and communicating at an executive level.
Demonstrated ability to transfer knowledge to advance team, organization and enterprise goals and objectives.
Expert level experience proposing solutions that educate the workforce and minimize risk and maximize quality and sustainment.
Experience with digital learning technologies, adult learning theories and/or instructional design approaches.
Preferred experience:
Expertise in specific areas of learning & development practice, in particular staff skill building (must demonstrate expertise in learning strategy, needs analysis, program design, curriculum design, learning evaluation, facilitation, competency design, competency assessment)
Established track record executing expansive l&d efforts, including working experience in leading change, assessing impact, and developing communication plans for l&d and change management activities.
Experience identifying and analyzing organizational needs for development, aligning l&d activities with organizational strategy, evolving learning strategy, and ensuring budget to execute
Experience developing and leading innovative learning roadmaps and solutions aligned with business priorities
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation:
Usaa has an effective process for assessing market data and establishing ranges to ensure we remain competitiveYou are paid within the salary range based on your experience and market positionThe salary range for this position is: $97,200 - $175,000* ( this does not include geographic differential it may be applied based on your work location)
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the usaa board of directors.
Geographical differential: geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.
Benefits:
At usaa our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellnessThese benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programsAdditionally, our career path planning and continuing education assists employees with their professional goals.
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Usaa total rewards
Relocation assistance is not available for this position.
