Purpose of job
We are currently seeking a skilled manager, bank sales and service contact center -rotation team member for the san antonio home office ii/iii, phoenix, tampa, or colorado springs.
This position is for the talent selection teamThe ideal candidate will serve as a team leader, coach, mentor, role model, and change agent to a team of front-line employees who facilitate the financial security of members through needs-based sales and/or service conversations through a variety of channels for a variety of banking products and servicesAccountable for team performance related to compliance and risk mitigation goals as well as quality, service, deepening and/or acquisition behaviors.
Job requirements
Job description
About usaa
Usaa knows what it means to serveWe facilitate the financial security of millions of u.sMilitary members and their familiesThis singular mission requires a dedication to innovative thinking at every level.
Usaa careers – world class benefits (31 seconds)
Primary responsibilities:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Drives business results and ensures employees provide appropriate banking solutions to meet member needs.
Responsible for adherence to coaching and leadership routines.
Responsible for employee development through regular coaching and timely feedbackSelects, develops, and supports employees in fulfillment of usaa’s mission.
Performs managerial administrative duties to include performance evaluations, timesheet reviews, salary reviews, performance management, career counseling, and resolution of employee issues.
Handles member escalations and makes appropriate decisions based on policies.
Maintains compliance with policies, procedures, and regulations by achieving compliance and risk mitigation goals.
When you apply for this position, you will be required to answer some initial questionsThis will take approximately 5 minutesOnce you begin the questions you will not be able to finish them later and you will not be able to change your responses.
Minimum experience:
Bachelor`s degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
6 years of call center, financial services or military experience.
2 years of direct team lead, supervisory or management experience.
Strong decision-making skills.
Demonstrated experience in managing and improving processes.
Ability to understand, interpret and coach employees on bank regulatory and compliance requirements.
Preferred:
Current experience as a bank manager
3+ years management/leadership experience
2+ years of interviewing experience
Familiar with onesource transactions
Effective active listening and questioning skills
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Compensation:
Usaa has an effective process for assessing market data and establishing ranges to ensure we remain competitiveYou are paid within the salary range based on your experience and market positionThe salary range for this position is: $60,300 - $108,600 * (this does not include geographic differential it may be applied based on your work location).
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the usaa board of directors.
Geographical differential: geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium: will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.
Benefits:
At usaa our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellnessThese benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programsAdditionally, our career path planning and continuing education assists employees with their professional goals.
Please click on the link below for more details.
Usaa total rewards
Relocation assistance is not available for this position.
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