Job details
Salary $15 an hour job type full-time
Full job description
General summary:
Remote position - applicants must supply and support their own computer hardware.
The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to usic staff, customers and contractorsThe starting pay rate for this position is $15.00 per hour.
Hiring immediately
Schedule
Monday – friday from 8:30 am to 5:00 pm
Duties and responsibilities:
Route damage locate tickets to usic staff, customers and contractors; make changes as necessary
Receive calls and e-mails with damage ticket information from one call center, customer or contractor, and complete timely dispatch of the tickets to the appropriate usic staff
Answer inbound calls from homeowners
Answer call, investigate associated ticket and relay information back to the homeowner
Perform data entry and other administrative functions
Prepare tickets for billing, faxing standby sheets to customers and other administrative tasks
Benefits include:
100% paid training
Advancement opportunities – we promote from within the company
Medical, dental, vision and life insurance
Paid holidays
401(k) with company match
Qualifications:
Must supply and support your own computer hardware
Ability to utilize computers and other office equipment
Must be proficient in microsoft office; excel and outlook
Excellent customer service skills
Must be detail oriented and able to multi-task
Excellent oral and written communication skills
Excellent organizational skills
Ability to work in a multi-line phone system environment
High school education or equivalent; some college preferred
Data entry experience preferred
We are an equal opportunity employer.
