Job details
Salary from $16.50 an hour job type full-time part-time number of hires for this role 1
Qualifications
High school or equivalent (preferred)
Full job description
Meetings and group travel consultant
The position
This role is responsible for fulfilling meeting and event travel requests for our clients (airline, hotel, car, ground transportation, and any other needs.) travel consultants are responsible for accurately and efficiently handling incoming requests via multiple channels and formatsThe travel consultant serves as the primary point of contact for the customer and provides active travel consultation for meetings and eventsWe aim to provide a simplified travel experience and maximized savings for each group.
A successful travel consultant
Handles incoming requests by:
Handles all travel related to events – including research, vetting, obtaining quotes, and managing group and individual travel flight arrangements
Offer professional advice and suggestions to ensure customer’s expectations are met and exceeded
Source accommodations– including suggestions for destinations and inclusions
Liaise and negotiate with suppliers to ensure all details of the event are confirmed – including transportation, accommodation, conferencing, dinners, tours, team-building, and other client requests
Manage group changes and attrition
Works with traveler information in a variety of formats (spreadsheets, form submissions, etc.)
Utilize gds system for reservation rates and bookings
Invoices client thru gds system and when necessary generate virtual payment token
Apply custom project and billing codes for required reservation
Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
On-call after hours support rotation
Ensures optimum customer service through email, chat, and effective use of phone systems
Ensures a great relationship is developed with all suppliers and manages these relationships to gain the best service to mutually benefit the customer and uniglobe
Ensures tickets, itineraries and documentation are correct and delivered to the customer on time
Manage financials - including invoice reconciliations of events and receipt management
Attend client meetings, information evenings, and events as required
Problem solving
Appropriately responds and resolves customers inquiries
Performs follow-up as needed and within the time frame promised to the customer
Seeks assistance from others for the resolution as appropriate
Accurately processes the complaint
Appropriately displays empathy and acknowledging statements to diffuse emotion during adversity
Often uses statements to the customer to validate a clear understanding of the customer`s needs
Focuses on the resolution versus the cause of the problem
Provides feedback to management to avoid future customer issues when solicited
Quality
Consistently meets and exceeds individual and team espectations
Effectively uses the telephone systems
Completes reservations with a few errors
Consistently follows uniglobe travel call/email guidelines
Provides the customer a full recap of the confirmed itinerary
Second mile service
Responds to the customer promptly
Provides the customer his/her undivided attention
Listens and captures information from the customer
Responds appropriately
Asks questions targeted to encourage complete responses
Creates rapport with the customer
Matches the customer`s tone and pace
Keeps the interaction moving forward
Offers suggestions to the customer and anticipates needs
Teamwork
Provides constructive feedback on daily operational processes and commercial relationship with the customer when appropriate
Completes tasks as assigned
Willingly offers assistance to team members within and across teams
Communication
Uses positive language and word choices to avoid negative customer reactions
Matches the customer`s tone and pace
Applies proper communication guidelines and standards (clear, concise and personal) to interactions
Uses correct grammar in interactions
Uniglobe travel partners provided the following inclusive hiring information:
Job type: full-time
Pay: from $16.50 per hour
Benefits:
Employee discount
Paid time off
Referral program
Retirement plan
Schedule:
Monday to friday
On call
Supplemental pay:
Bonus pay
Education:
High school or equivalent (preferred)
Experience:
Meeting travel coordination: 3 years (required)
Worldspan gds: 5 years (required)
Work location:
Fully remote
Work remotely:
Yes
Work location: remote
