Who we are:
As our co-founders transitioned from military to civilian life, they encountered barriers and inefficiencies navigating the most basic health and social servicesTogether, they set out to improve that experience for othersRecognizing that social care is essential for better health outcomes, they embarked on a mission to connect people to the care they need, when they need it, in communities across the countryUnite us has developed an intuitive and seamless technology solution that goes beyond the traditional referral methodWe work side-by-side with local organizations, and track data and outcomes to build coordinated care networks that support all aspects of community healthUnite us is boldly changing the nation`s care delivery systemIf you want to do well and do good, join unite us– we can build healthier communities together.
We`re looking for a solutions-oriented customer success manager to work with our customers through the implementation, adoption, renewal and expansion phases of the client lifecycle.
About the customer success management team
The customer success team is a highly collaborative, fast-paced, and evolving team responsible for retaining and growing unite us customersOur style of partnership and support is hands-on and relationship-based; we are proud of the high value service we provide to our customersWe are experts in bringing together communities of providers – both in and out of the software – and we extend that expertise to our customers every dayAs a team, we are dynamic, innovative and collaborativeWe share a passion for the work we do and hold each other to a high standard of work ethic, but we also know how to have fun!
Description
Unite us is hiring a self-motivated customer success manager with strong customer-facing skills and a passion for health and social careThe customer success manager will be responsible for ensuring their customers achieve their business objectives with unite usThis is a role that spans from strategic to tactical thinking, with relationship-building at its corePost implementation, you will guide your client through our proven approach to building and growing strong communities of organizations that work togetherYou`ll be a key part of a dynamic, cross-functional team, so the ability to manage competing priorities and work well with others is a must.
What you`ll do:
Build and maintain strong, long-lasting customer relationships with key stakeholders by becoming a trusted expert and advisor in managing unite us solution
Develop and iterate on success plans for customers that outline their key objectives, success metrics; identify key risks and solutions to ensure long-term partnership success
Partner cross-functionally across unite us on behalf of your customer to ensure their success
Deliver best practices for process workflows within different verticals and environments, based on specific client use cases, evolving industry standards, and an understanding of related tools
Present recommendations to customers for improving or expanding the use of unite us within their organization and community partners
Solicit and synthesize customer feedback on a regular basis to serve as the voice of the customer within unite us
Analyze data to provide deeper insights and smarter understanding of customer operations, opportunities for improvement and areas of strength
Own client renewals and expansion opportunities in partnership with key internal stakeholders
What`s required:
Customer-facing services experience such as consulting, account management, customer success or internal services partner
Demonstrated success managing complex customers and scenarios with organization and confidence
Self-starter motivation with strong organizational and time management skills – you make things happen!
Excellent communication and presentation skills – you`re an active listener who can break down complex ideas and tailor your message to a specific audience
Experience analyzing data to pull out insights, tell a story, and drive action
Empathy and business acumen - you build trust with clients by understanding their motivations and bigger picture business objectives and connecting those to the unite us product suite and mission
Comfort engaging with customers, promoting unite us, and generating buy-in across multiple stakeholder groups
The ability to thrive in a variable and demanding start-up environment - you are solutions-oriented, comfortable with ambiguity and highly adaptable
A passion for healthcare or human services
Education and experience:
Four-year college degree from an accredited institutionMaster`s degree preferred.
Minimum 3 years in a business, software or healthcare environment
Demonstrated experience building relationships with external partners and stakeholders
Environmental job requirements & working conditions:
This position is based remotely in the us, excluding coloradoNortheast region preferred.
This position requires 20% travel.
Unite us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employerWe embrace and encourage our employees` differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristicsIf you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.
#li-remote
