Job details
Job type full-time
Full job description
The associate director is responsible for the team and processes to ensure new business and new business existing account quotes have been reviewed and vetted for all internal requirements prior to release and ensuring that all won business has accurate and complete paperwork to initiate the implementation processThis role supports growth, quality, compliance, and efficiency.
Areas of focus include, but are not limited to, the following:
Manage sales support teamKey duties include:
Serve as escalation point for issues and questions
Conduct regular 1:1s with team members and map reviews
Lead team meetings
Support team in their individual development plans
Develop and own employee engagement action plan
Conduct regular quality audits on team’s work
Maintain sales support capacity and territory assignment models
Maintain definitions and workflows for nbea and benefit changes that require implementation support
Conduct annual reviews with underwriting, implementation and product
Maintain document templates critical to the internal and external communication of client’s intent—quote request form, snarf, and employer application
Partner with regulatory affairs and implementation to ensure relevant and compliant documents
Manage relationship with our national proposal services partner
Deepen our partner’s understanding of our business and capabilities
Provide feedback and win/loss outcomes on previously completed questionnaires to identify improvement opportunities
Create and update process documentation for accuracy and completeness to support iso audit readiness
Partner with sales and client management leaders to optimize sales support model and ensure clarity of roles and responsibilities
Collaborate effectively with internal and external stakeholders
Maintain internal and external networks
Requirements:
3+ years experience leading or managing a team
2+ years developing cross functional relationships
Excellent communication skills
Insurance license or willing to obtain
Careers at unitedhealthcare employer & individualWe all want to make a difference with the work we doSometimes we`re presented with an opportunity to make a difference on a scale we couldn`t imagineHere, you get that opportunity every dayAs a member of one of our elite teams, you`ll provide the ideas and solutions that help nearly 25 million customers live healthier livesYou`ll help write the next chapter in the history of health careAnd you`ll find a wealth of open doors and career paths that will take you as far as you want to goGo furtherThis is your life`s best workSm
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug-free workplaceCandidates are required to pass a drug test before beginning employment.
