Job details
Job type full-time
Full job description
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you getLeading edge technology in an industry that`s improving the lives of millionsHere, innovation isn`t about another gadget, it`s about making health care data available wherever and whenever people need it, safely and reliablyThere`s no room for errorJoin us and start doing your life`s best work.(sm)
You’ll enjoy the flexibility to telecommute* from anywhere within the u.sAs you take on some tough challenges.
Primary responsibilities:
Collect and interprets data from various internal and external sources; prepares and compiles data
Coordination with it and vendors regarding technical support of the application
Coordination with and training of the program listeners
Scheduled and ad-hoc coaching of the listeners to refine output
Creation of excel templates (check sheets) for data gathering (per each analysis)
Category / lexicon development and maintenance within the application
Supporting the analysis and delivery of findings
Analyzing the data obtained from each analysis
Summarize reports into dashboards and / or power point slide decks
Completing daily health check within the application to ensure proper functioning
Meeting deadlines in a fast paced environment
Learning new products, services, procedures and support systems
Monitoring and implementing trend reporting for business units
Supporting multiple implementations / business units, simultaneously
Presentation of findings to internal and external business audiences
Responsible for contribution towards the following annual program goals:
Consumer experience enhancements
Improved sentiment
Decreased non-talk time
Decreased cross-talk time
Decreased supervisor escalation
Operational benefits
Aht reduction
Call volume reduction
Transfer reduction
Increase in revenue
Fte reduction
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications:
Undergraduate degree or equivalent work experience preferred
3+ years of experience with conducting analyses
3+ years of experience with leading / coaching others
3+ years of experience analyzing raw data
Advanced in ms excel
Intermediate in ms word and powerpoint
Preferred qualifications:
Experience with the nexidia application
Solid technical background and interest in heavy analysis role
Ability to multi-task and manage multiple priorities in a large, complex, fast paced, corporate environment
Unitedhealth group requires all new hires and employees to report their covid-19 vaccination status.
Careers with optumHere`s the ideaWe built an entire organization around one giant objective; make health care work better for everyoneSo when it comes to how we use the world`s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serveOptum, part of the unitedhealth group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potentialFor you, that means working on high performance teams against sophisticated challenges that matterOptum, incredible ideas in one incredible company and a singular opportunity to do your life`s best work.(sm)
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
Colorado residents only: the salary range for colorado residents is $53,300 to $95,100Pay is based on several factors including but not limited to education, work experience, certifications, etcIn addition to your salary, unitedhealth group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)No matter where or when you begin a career with unitedhealth group, you’ll find a far-reaching choice of benefits and incentives.
For more information on our internal job posting policy, click here .
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug - free workplaceCandidates are required to pass a drug test before beginning employment.
Job keywords: channel analytics, business process analyst , telecommute, telecommuter, telecommuting, work at home, work from home, remote
