Job details
Job type full-time
Full job description
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you getLeading edge technology in an industry that is improving the lives of millionsHere, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliablyThere is no room for errorIf you are looking for a better place to use your passion and your desire to drive change, this is the place to beIt`s an opportunity to do your life`s best work.(sm)
The client service administrator interacts with clients as a support layer to daily operations and issue managementResponsibilities of the account administrator include handling issue research and resolution, working on escalated issues as needed and providing assistance to other account administrators.
The client service administrator role is intended to complete a variety of different tasks and projects in support of clientsThis requires someone who excels at critical thinking and enjoys communicating with clients directlyThe candidate must be able to work as part of a team and effectively multi-task while managing multiple ongoing projects and priorities.
You’ll enjoy the flexibility to telecommute* from anywhere within united states as you take on some tough challenges.
Primary responsibilities:
Provide inquiry research and resolution for assigned clients
Log, track and report progress of issue resolution
Provide website assistance for assigned clients
Resolve escalated participant issues
Provide reports as requested
Handle ad-hoc inquires and other client requests
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications:
2+ years of client support experience in an office environment
Microsoft office proficiency
Preferred qualifications:
Bachelor`s degree
Experience with benefits including hsa and fsa
Unitedhealth group requires all new hires and employees to report their covid-19 vaccination status.
Careers with optumHere`s the ideaWe built an entire organization around one giant objective; make health care work better for everyoneSo when it comes to how we use the world`s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serveOptum, part of the unitedhealth group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potentialFor you, that means working on high performance teams against sophisticated challenges that matterOptum, incredible ideas in one incredible company and a singular opportunity to do your life`s best work.(sm)
Colorado residents only: the hourly range for colorado residents is $20.77 to $36.88Pay is based on several factors including but not limited to education, work experience, certifications, etcIn addition to your salary, unitedhealth group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)No matter where or when you begin a career with unitedhealth group, you’ll find a far-reaching choice of benefits and incentives.
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug-free workplaceCandidates are required to pass a drug test before beginning employment.
Job keywords: client support, client service, benefits, healthcare, health care, medical, hsa, fsa, optum, unitedhealth group, uhg, telecommute, remote
