Job details
Job type full-time
Full job description
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you getLeading edge technology in an industry that`s improving the lives of millionsHere, innovation isn`t about another gadget, it`s about making health care data available wherever and whenever people need it, safely and reliablyThere`s no room for errorJoin us and start doing your life`s best work.(sm)
The role of the call center agent is to build trusted relationships with patients across their health care life cycleThis is done by assisting patients with their patient service needs, educating patients about management of their health and well-being, and owning patient service inquiries through to resolution.
If you are located in the denver metro, co area, you will have the flexibility to telecommute* as you take on some tough challenges.
Primary responsibilities:
Take inbound calls and coordinate the provision of multiple services to patients, perform a full range of administrative support services for medical offices including registration and scheduling of patients, submitting referral and prescription refill requests, obtaining detailed message for call backs, and other related duties
Verifies and updates demographic, insurance, and other patient information
Provides patient education regarding questions asked about scheduling, lab results, forms, etc
Accountable for problem resolution of patient issues and to communicate resolution to appropriate parties
Mentor new hires and existing staff in the efficient use of call handling best practices designed to ensure accurate and consistent call responses
Launch outbound calls as appropriate
Providing excellent service to our callers and patients
Contact a call list of patients who are out of compliance for chronic conditions and screening visits
Ensure patient confidentiality with the handling of all patient health information and records
Successful verbal and written communication in all required platforms with both internal and external customers
Responsible for providing the highest level of patient satisfaction
Partner with others to resolve escalated issues and report issues to team leads when appropriate
Meet departmental standards for production and quality
Meet departmental standards for schedule adherence
Participate in training and self-development opportunities when appropriate
Demonstrate a cooperative, positive attitude in the workplace
Perform all other duties as deemed appropriate to provide patient service
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications:
1+ years of call center experience
1+ years of customer service experience
Experience working with applications such as microsoft outlook and excel
Experience working in patients electronic medical chart
Ability to type 30+ wpm
General understanding of medical terminology
Familiarity with computer and windows pc applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to work 7am-8pm monday–friday with the possibility of working weekends
Full covid-19 vaccination is an essential requirement of this roleUnitedhealth group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance
Preferred qualifications:
High school diploma or ged equivalent
Ability to multitask with multiple applications and monitors
Unitedhealth group requires all new hires and employees to report their covid-19 vaccination status.
Careers at optumcareWe`re on a mission to change the face of health careAs the largest health and wellness business in the us, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goalsFortunately, we have a team of the best and brightest minds on the planet to make it happenTogether we`re creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us allJoin us and learn why there is no better place to do your life`s best work.(sm)
Optumcare is committed to creating an environment where physicians focus on what they do best: care for their patientsTo do so, optumcare provides administrative and business support services to both owned and affiliated medical practices which are part of optumcareEach medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient careOptumcare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
Colorado residents only: the hourly range for colorado residents is $15.00 to $22.02Pay is based on several factors including but not limited to education, work experience, certifications, etcIn addition to your salary, unitedhealth group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)No matter where or when you begin a career with unitedhealth group, you’ll find a far-reaching choice of benefits and incentives
Diversity creates a healthier atmosphere: optumcare is an equal employment opportunity/affirmative action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optumcare is a drug-free workplaceCandidates are required to pass a drug test before beginning employment
Job keywords: customer center patient service representative, denver, co, golden, co, colorado, wfh, work from home, work at home, telecommute, telecommuter, telecommuting, remote
