Job details
Job type full-time
Full job description
You’ll enjoy the flexibility to telecommute* from anywhere within the u.sAs you take on some tough challenges.
If putting a smile on someone’s face puts one on yours, you belong on our teamHere at optum and unitedhealth group , we’ve brought together teams of incredibly compassionate and absolutely positive people to help serve our members when they call us with questions regarding their health care coverage, eligibility or reimbursementYour helpful personality combined with our support, training and development will ensure your successThis is no small opportunityThis is where you can bring your compassion for others while building a career.
This position is full-time (40 hours/week) monday - saturdayEmployees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am - 7:00pm cst)It may be necessary, given the business need, to work occasional overtime.
Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providersThis role is equally challenging and rewardingYou’ll be called on to research complex issues across multiple databasesBe assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you’ll soon find yourself creating positive experiences and earning the gratitude of clients on an daily basis.
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
Primary responsibilities
Identify issues and communicate solutions and steps to customers and medical providers regarding prescription orders and reorders
Outbound calls may be required to the provider and / or member to follow up on requests
Cross – training will be completed for additional pharmacy clerk roles to provide support when needed
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications:
High school diploma / ged (or higher)
6+ months of customer/client facing work experience
Familiarity with computer and windows pc applications, which includes the ability to navigate and learn new and complex computer system applications
Telecommuting requirements:
Dedicated work area established that is separated from other living areas that provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Residing in a location that can receive a high-speed internet connection (additional information on unitedhealth group approved internet providers and restrictions will be provided)
Must be able to connect directly into internet – via hard wire (either directly to modem or router)
Preferred qualifications:
Must reside in the states listed below:
Kansas
Michigan
Arizona
Indiana
1+ years of experience in a related environment (i.eOffice, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Prior health care experience
Soft skills:
Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
Proficient conflict management skills to resolve issues in a stressful situation
Unitedhealth group requires all new hires and employees to report their covid-19 vaccination status.
Military & veterans find your next mission: we know your background and experience is different and we like thatUnitedhealth group values the skills, experience and dedication that serving in the military demandsIn fact, many of the values defined in the service mirror what the unitedhealth group culture holds true: integrity, compassion, relationships, innovation and performanceWhether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journeyLearn more at https://uhg.hr/transitioning-military
Learn how teresa, a senior quality analyst, works with military veterans and ensures they receive the best benefits and experience possibleHttps://uhg.hr/vet
Optumrx is an empowering place for people with the flexibility to help create changeInnovation is part of the job descriptionAnd passion for improving the lives of our customers is a motivating factor in everything we do.
If you`re ready to talk about groundbreaking interactions, let`s talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impactLet`s talk about smart, motivated teamsLet`s talk about more effective and affordable healthcare solutionsThis is caringThis is great chemistryThis is the way to make a differenceWe`re doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performanceJoin us and start doing your life’s best workSm
Colorado residents only: the hourly range for colorado residents is $15.00 - $22.02Pay is based on several factors including but not limited to education, work experience, certifications, etcAs of the date of this posting, in addition to your salary, uhg offers the following benefits for this position, subject to applicable eligibility requirements: health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; employee assistance program; pto; and employee-paid critical illness and accident insurance.
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug - free workplaceCandidates are required to pass a drug test before beginning employment.
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