Job details
Salary $16.79 - $18.22 an hour job type full-time
Full job description
If you are located in the state of nebraska, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
Welcome to one of the toughest and most fulfilling ways to help people, including yourselfWe offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancementJoin us and start doing your life`s best workSm
Unitedhealth group is working to create the healthcare system of tomorrow and you can helpAlready fortune 10, we are totally focused on innovation and changeWe work a little harderWe aim a little higherWe expect more from ourselves and each otherAnd at the end of the day, we`re doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we`re building a high-performance healthcare system that works better for more people in more ways than everNow we`re looking to reinforce our team with people who are decisive, brilliant and built for speedJoin with us and start doing your life`s best workSm
This is high volume, customer service environmentYou’ll need to be efficient, productive and thorough dealing with our members over the phoneStrong computer and software navigation skills are criticalYou should also be strongly patient-focused and adaptable to changes.
This position is full-time (40 hours/week) monday - sundayEmployees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 8:00pm local timeIt may be necessary, given the business need, to work occasional overtimeWe offer 8 weeks of paid trainingCompetitive pay of $$16.79-$18.22/hourThe hours during training will be 8:00am to 4:30pm monday-fridayTraining will be conducted virtually from your home.
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
Primary responsibilities:
Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other unitedhealth group websites and encourage and reassure them to become self-sufficient
This role is equally challenging and rewardingYou’ll be called on to research complex issues pertaining to the caller’s health, status and potential plan optionsTo do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications:
High school diploma / ged (or higher) or equivalent work experience
Minimum of 3+ years of combined education, work and/or volunteer experience
Preferred qualifications:
Health care/insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
Sales or account management experience
Customer service experience
Telecommuting requirements:
Reside within the state of nebraska
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a unitedhealth group approved high-speed internet connection or leverage an existing high-speed internet service
Soft skills:
Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manner, consistently meeting commitments)
Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member
Proficient problem solving approach to quickly assess current state and formulate recommendations
Proficient in translating healthcare-related jargon and complex processes into simple, step-bystep instructions customers can understand and act upon
Flexibility to customize approach to meet all types of member communication styles and personalities
Careers with unitedhealthcare Let`s talk about opportunityStart with a fortune 10 organization that`s serving more than 85 million people already and building the industry`s singular reputation for bold ideas and impeccable executionNow, add your energy, your passion for excellence, your near - obsession with driving change for the betterGet the picture? unitedhealthcare is serving employers and individuals, states and communities, military families and veterans wherever they`re found across the globeWe bring them the resources of an industry leader and a commitment to improve their lives that`s second to noneThis is no small opportunityIt`s where you can do your life’s best workSm
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug - free workplaceCandidates are required to pass a drug test before beginning employment.
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