Job details
Job type full-time
Full job description
Ableto, part of optum and the unitedhealth group family of businesses, leverages technology-enabled behavioral health care to connect patients with highly trained providers, improve overall health and reduce medical costsWe bridge the gap between need and treatment while making care more accessible and affordable through telehealth available in all 50 statesWe deliver meaningful and lasting results which is why we hire outstanding talent in a variety of behavioral health roles and capacitiesOur career opportunities enable you to help others get back on a path that leads to a happier, healthier lifeBring along your passion and do your life’s best work.(sm)
Ableto is the leading provider of high quality, technology-enabled behavioral health careAbleto believes that everyone deserves access to high-quality care, and offers a suite of technology-enabled services to empower people to lead better lives through better mental healthA proprietary platform connects individuals with ableto highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experienceMembers also have access to mental health coaches, and digital support programsClinical best practices are leveraged across all services to ensure individuals are getting the care they needOur outcomes-focused care is proven to improve depression and anxiety by over 50% on average, as demonstrated in several peer-reviewed studiesFor patients with high-cost medical conditions, our clinically-tailored treatment is proven to reduce medical costs with care that empowers the patient to address their health needsAbleto partners with payers to make high-quality care accessible, affordable and convenient for millions of people to get the treatment they need.
You`ll enjoy the flexibility to telecommute* from 40 states (excluding wa, ca, hi, al, ny, nj, ma) as you take on some tough challenges.
Ableto member engagement specialists have a critical role in informing members of health plans of the ableto behavioral health program, and assisting them in signing up for our high quality and effective careThe sales representative’s call and conversation with members can be the catalyst that encourages members to seek care with ableto to get better and stay better.
Primary responsibilities:
You will perform outbound calls to members of health plans in a discussion about ableto program benefits, and how the program can help them
Schedule initial consultations for members that result in a quality and meaningful behavioral healthcare experience
Utilize phone, scheduling, and crm tools to manage call results data and initial consultation scheduling, ensuring the highest quality customer service in every interaction
Leverage established conversation guides to engage, connect, and educate health plan members
Apply best practices in responding to health plan member questions or objections, and ensure high quality follow-up in responding to member inbound calls & voicemails
Accountable for meeting daily, weekly, monthly, or annual key performance indicators (kpis)
*please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this jobDuties, responsibilities, and activities may change at any time with or without notice.*
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications:
High school diploma / ged or higher
1(+) years of experience working in a call center / customer service / direct sales
Preferred qualifications:
Bi-lingual a plus! (english/spanish)
Healthcare experience
Competencies:
Excellent verbal communication skills – ability to clearly articulate complex information to varied constituencies
Empathetic and sincere, superior rapport building skills
Excellent people skills
Adept at learning and using computer systems – familiarity with crm, gmail, and auto-dialer tools
Proficiency with managing phone conversation and navigating computer tools simultaneously and seamlessly
Self-motivated team player with multitasking abilities
Proven sales results and selling skills
Superior customer service delivery skills
Organized self-starter
Demonstrated work ethic
Focused, driven to achieve
Internet requirements:
Upload speed 50mbps minimum
Download speed 50mbps minimum
Latency < 150ms (roundtrip)
Packet loss < 0.75%
Jitter < 20ms link for speed test
Recommended broadband routers that support packet prioritization to prioritize voice traffic
Private internet connection; company provided laptop must be hardwired to modem or router via ethernet cable
Ableto is an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran statusAbleto is an e-verify company.
Why work here:
Tangible impact on the lives of others
Generous time off, including 3 mental health days
A thorough and comprehensive training program
Ample opportunities for growth; promote from within the organization
Compensation reflects performance
Robust total rewards benefits package for your physical and mental wellbeing
Ableto is a certified great place to work
Unitedhealth group requires all new hires and employees to report their covid-19 vaccination status.
Careers with optumHere`s the ideaWe built an entire organization around one giant objective; make health care work better for everyoneSo when it comes to how we use the world`s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serveOptum, part of the unitedhealth group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potentialFor you, that means working on high performance teams against sophisticated challenges that matterOptum, incredible ideas in one incredible company and a singular opportunity to do your life`s best work.(sm)
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
Colorado residents only: the hourly range for colorado residents is $15.00 to $19.23Pay is based on several factors including but not limited to education, work experience, certifications, etcAs of the date of this posting, in addition to your salary, uhg offers the following benefits for this position, subject to applicable eligibility requirements: health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; employee assistance program; pto; and employee-paid critical illness and accident insurance.
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug-free workplaceCandidates are required to pass a drug test before beginning employment.
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