Job details
Job type full-time
Full job description
You’ll enjoy the flexibility to telecommute* from anywhere within the u.sAs you take on some tough challenges.
At optum , the mission is clear: help people live heathier lives and help make the health system work better for everyone.
Lhi is one of 4 businesses under optumserve Optumserve provides health care services and proven expertise to help federal government agencies modernize the u.sHealth system and improve the health and well - being of americansBy joining optumserve you are part of the family of companies that make unitedhealth group a leader across most major segments in the u.sHealth care systemLhi was founded in 1999 and acquired by optum in 2011, lhi specializes in creating and managing health care programs through on - location services, patient - specific in - clinic appointments, telehealth assessments, or any combination based on customer needLhi`s customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the u.sDepartments of defense, veterans affairs, and health and human services.
There’s an energy and excitement here, a shared mission to improve the lives of others as well as our ownReady for a new path? start doing your life’s best workSm
Serve as the primary liaison between account managers and other operational departments specifically regarding issue resolution, process and order completionWork closely with all aspects of the business to ensure positive client and customer experiences, customer retention and overall satisfactionResponsible for maintaining the operational documents lhi uses to conduct business with veterans administrationAssist with translating business requirements into technical solutionsAssist with the quality assurance and testing processes to ensure that the developed software functions satisfy original and end user requirements.
Please note: in order to be considered for this position, you must be able to obtain an sf86 position of trust which is only available to u.sCitizensOur facilities security officer will initiate this process post-offer acceptanceFailure to obtain this will result in termination from this role.
This position is full - time (40 hours / week) monday - fridayEmployees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm cst, monday - fridayIt may be necessary, given the business need, to work occasional overtime.
Training will be conducted virtually from your home.
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
Primary responsibilities:
Provide regular operational updates to the account manager on the state of each area of responsibility
Complete job tasks and functions on time to keep the order completion process on track
Communicate any order issues to the account manager and operational supervisor
Assist in making decisions based on contract requirements and guidelines
Support ongoing management of operational documents
Assist members of other departments in creation and maintenance of va appointment documents
Maintain and distribute department reports
Support account manager in defining and developing operational processes to meet customer requirements and improve quality and timeliness key performance indicators
Provide regular operational updates and reports to management on the status of order processing and any associated process improvement initiatives.
Act as the liaison between the account manager and other operational departments within lhi
Identify potential issues that would affect contract kpi`s
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications:
High school diploma / ged (or higher)
2+ years of experience in client services, customer service, or military experience
Proficient in microsoft office suite including basic knowledge in microsoft excel (ability to create, edit and save spreadsheets)
United states citizenship
Ability to obtain favorable adjudication following submission of defense health agency equip form sf86
Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm cst, monday - fridayIt may be necessary, given the business need, to work occasional overtime.
Preferred qualifications:
Associate`s degree (or higher) in business, administrative or other related fields
Understanding and exposure to va process and scope of work
Understanding of the medical industry and / or healthcare management
National career readiness certificate
Military service
Telecommuting requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a unitedhealth group approved high-speed internet connection or leverage an existing high-speed internet service
Soft skills:
Demonstrate exceptional organizational and multi - tasking abilities as well as work in a fast paced, action - oriented environment
Ability to perform detailed work with a high degree of accuracy
Ability to work with a diverse group of people to accomplish customer driven goals
Ability to remain calm in stressful situations and conduct yourself in a professional manner at all times
Excellent verbal and written communication to ensure understanding on all levels of the business
Proficiency running and sending all required service component data reports, as appropriate
Understanding of database structures and relationships
Experience researching and documenting issues before reporting them to it
Experience reviewing and utilizing operational documentation policies
Unitedhealth group requires all new hires and employees to report their covid-19 vaccination status.
Military & veterans find your next mission: we know your background and experience is different and we like thatUnitedhealth group values the skills, experience and dedication that serving in the military demandsIn fact, many of the values defined in the service mirror what the unitedhealth group culture holds true: integrity, compassion, relationships, innovation and performanceWhether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journeyLearn more at https://uhg.hr/transitioning-military
Learn how teresa, a senior quality analyst, works with military veterans and ensures they receive the best benefits and experience possibleHttps://uhg.hr/vet
Careers with lhiOur focus is simpleWe’re innovators in cost - effective health care managementAnd when you join our team, you’ll be a partner in impacting the lives of our customers, and employeesWe’ve joined optumhealth, part of the unitedhealth group family of companies, and our mission is to help the health system work better for everyoneWe’re located on the banks of the beautiful mississippi river in la crosse, wis., with a satellite office in chicago and remote employees throughout the united statesWe’re supported by a national network of more than 25,000 medical and dental providersSimply put, together we work toward a healthier tomorrow for everyoneOur team members are selected for their dedication and mission - driven focusFor you, that means one incredible team and a singular opportunity to do your life’s best workSm
Colorado residents only: the hourly range for colorado residents is $15.00 to $25.19Pay is based on several factors including but not limited to education, work experience, certifications, etcAs of the date of this posting, in addition to your salary, uhg offers the following benefits for this position, subject to applicable eligibility requirements: health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; employee assistance program; pto; and employee-paid critical illness and accident insurance.
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug - free workplaceCandidates are required to pass a drug test before beginning employment.
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