Job details
Job type full-time
Full job description
As a project manager for the uhc e&i member engagement and experience team within national strategic marketing, you`ll utilize innovative strategies and evaluate member marketing requests across products, programs and stakeholdersYou`ll use your partnership forward, energetic, empathetic approach to marketing to add value to our teamJoin us and start doing your life`s best work.(sm)
The member experience project manager will manage the intake process for b2c marketing requests from across the enterpriseThis individual will focus evaluation and organization of requests, discovery and information gathering, communication / follow up and workflow management for all proposed e&i member touchpoints across the organization.
You’ll enjoy the flexibility to telecommute* from anywhere within united states as you take on some tough challengesMinnetonka, mn preferred.
Primary responsibilities:
Manage all b2c requests submitted into the e&i b2c intake inbox
Utilize guided process to understand partners’ business and member objectives; assess their needs to ensure request is accurately communicated to b2c marketing stakeholders; identify existing assets / touchpoints available to leverage when appropriate; project manage requests across internal stakeholders as needed
Leverage strong understanding of cross-functional teams across the company, and build and maintain strategic relationships
Send follow up communication per the e&i b2c intake process flow
Gather and/or document information and requirements on stakeholders’ intake requests (requirements, specifications, and/or needs)
Develop / maintain business process documentation for use within the team, and identify / recommend opportunities for improvement (e.g., process / workflows, workstreams)
Lead regular intake prioritization/assessment meetings with member experience and engagement leadership team, collect agenda items, send recaps, manage follow-up action items
Document and track requests; maintain collateral inventory; develop new content tracking systems and recommend strategies for maintenance
Project manage requests within workflow management software; execute creative, legal, and accessibility reviews; manage reviewer comments and incorporate edits to finalize member-facing creative content
Lead and support special projects as needed
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications:
Bachelor’s degree or equivalent work experience
5+ years of project management experience
Experience within the healthcare insurance industry
Proficiency in microsoft office suite including word, excel, outlook, powerpoint and adobe
If you need to enter a work site for any reason, you will be required to screen for symptoms using the protectwell mobile app, interactive voice response (i.e., entering your symptoms via phone system) or similar unitedhealth group-approved symptom screenerWhen in a unitedhealth group building, employees are required to wear a mask in common areasIn addition, employees must comply with any state and local masking orders
Soft skills:
Strong written and verbal communication skills required; able to assemble and present information clearly
Able to build and maintain working relationships with many different cross-functional teams
Excellent communication skills, an ability to be concise, and strong instincts on how to communicate most effectively with partners / requestors, such as when to reach out by email vs by phone
Customer service acumen, the ability to navigate high expectations from requestors and at times deliver information that might be disappointing
Ability to navigate considerable ambiguity; asking questions in a partnership-forward way, knowing when to consult vs when to answer questions independently
Proven ability to manage multiple priorities from inception to completion
Demonstrated effective problem-solving skills
Careers at unitedhealthcare employer & individualWe all want to make a difference with the work we doSometimes we`re presented with an opportunity to make a difference on a scale we couldn`t imagineHere, you get that opportunity every dayAs a member of one of our elite teams, you`ll provide the ideas and solutions that help nearly 25 million customers live healthier livesYou`ll help write the next chapter in the history of health careAnd you`ll find a wealth of open doors and career paths that will take you as far as you want to goGo furtherThis is your life`s best work.(sm)
Colorado residents only: the salary range for colorado residents is $79,700 to $142,600Pay is based on several factors including but not limited to education, work experience, certifications, etcAs of the date of this posting, in addition to your salary, uhg offers the following benefits for this position, subject to applicable eligibility requirements: health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; employee assistance program; pto; and employee-paid critical illness and accident insurance.
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug-free workplaceCandidates are required to pass a drug test before beginning employment.
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