Job details
Job type full-time
Full job description
You’ll enjoy the flexibility to telecommute* from anywhere within the u.sAs you take on some tough challenges.
Ready for that next career move in billing, collections or customer service - to be a leader of a team?
If you are looking for a way to help others, while you put your billing or customer service skills to good use, this may be the career for youAs a leader of one of our medical collections teams, ensuring that we communicate, persuade and convey payment urgency is critical to the overall success of our companyYour work will not only impact the bottom line, but it will also make a difference in the lives of our customers, greatly reducing their financial burdenThis is no small opportunityThis is your life’s best workSm
In the role of medical collections supervisor , you will lead a team that is responsible for contacting and consulting with payers, ipa’s and/or responsible insurances regarding the payment of hospital medical claimsYour role will include the selection and hiring of new team members, training of your team and insuring that all policies and procedures are being followed correctlyBalancing both customer and employee needs along with recovering payments is the key to being a successful supervisor/manager in this division.
This position is full-time (40 hours/week) monday - fridayEmployees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (6:00am - 6:00pm)It may be necessary, given the business need, to work occasional overtime.
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
Primary responsibilities:
Coordinate, supervise and accountable for the daily/weekly/monthly activities of a team of 15 to 20 medical collections representatives
Set priorities for the team to ensure task completion and performance goals for the team are achieved
Coordinate work activities of team with other supervisors, managers, and departments
Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews
Identify and resolve operational problems using defined processes, expertise, and judgment
Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed
Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications:
High school diploma / ged (or higher) or 10+ years of equivalent working experience
4+ years customer service, billing or collections experience
Demonstrated proficiency of patient revenue cycle applications and process flow through registration, charge entry, billing, collections, reimbursement calculation and payment
Demonstrated ability to work with computer and windows pc applications, which includes the ability to learn new and complex computer system applications
Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance
Telecommuting requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a unitedhealth group approved high-speed internet connection or leverage an existing high-speed internet service
Preferred qualifications:
Associate’s degree (or higher)
Soft skills:
Proficient problem solving approach to quickly assess current state and formulate recommendations
Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
Unitedhealth group requires all new hires and employees to report their covid-19 vaccination status.
Military & veterans find your next mission: we know your background and experience is different and we like thatUnitedhealth group values the skills, experience and dedication that serving in the military demandsIn fact, many of the values defined in the service mirror what the unitedhealth group culture holds true: integrity, compassion, relationships, innovation and performanceWhether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journeyLearn more at https://uhg.hr/transitioning-military
Learn how teresa, a senior quality analyst, works with military veterans and ensures they receive the best benefits and experience possibleHttps://uhg.hr/vet
Careers with optum360 At optum360, we`re on the forefront of health care innovationWith health care costs and compliance pressures increasing every day, our employees are committed to making the financial side more efficient, transferable and sustainable for everyoneWe`re part of the optum and unitedhealth group family of companies, making us part of a global effort to improve lives through better health careIn other words, it`s a great time to be part of the optum360 teamTake a closer look now and discover why a career here could be the start to doing your life`s best work Sm
Colorado residents only: the salary range for colorado residents is $43,200 to $76,700Pay is based on several factors including but not limited to education, work experience, certifications, etcAs of the date of this posting, in addition to your salary, uhg offers the following benefits for this position, subject to applicable eligibility requirements: health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; employee assistance program; pto; and employee-paid critical illness and accident insurance.
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug-free workplaceCandidates are required to pass a drug test before beginning employment.
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