Job details
Job type full-time
Full job description
You’ll enjoy the flexibility to telecommute* from anywhere within the u.sAs you take on some tough challenges.
Welcome to one of the toughest and most fulfilling ways to help people, including yourselfWe offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancementJoin us and start doing your life`s best work Sm
Changing the world takes dedication like you`d never believeAnd we`ve got 260,000 people giving it all they`ve got every single dayAs an operational trainer , you`ll be responsible for making sure our evolving training needs are met to keep our level of effort high and our progress moving forwardIf you`re up for the challenge, join us now and find out what it is like to have the support and resources of a fortune 10 industry leader.
Keeping pace with our instructional needs will be the biggest challenge for youWe`re the ones driving change in health care, so we`ve got a lot of people hitting on all cylinders every dayThat means you`ll need to bring your a-game in order for us to continue to make a major impact.
Positions in this function are responsible for training within a function such as claims or customer serviceMay also be involved in the design process.
This position is full-time (40 hours/week) monday - fridayEmployees are required to work our normal business hours of 8:00am – 5:00pm cdt.
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
Primary responsibilities:
Facilitate engaging training experiences within a classroom and virtual setting
Assess the training and organizational development needs within a function (ushealth)
Provide leadership within the classroom or virtual classroom environment
Report training metrics and generate training related reports
Extensive work experience within own function
Works independently
Organize and deliver training appropriate to the adult learner
Establish effective working relationships with all levels of staff and management
Provide training expertise to various departments and peers
Perform other duties to support projects contributing to department goals
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications:
High school diploma / ged (or higher)
1+ years of experience with customer service within a call center
1+ years of experience within the ushealth teams
Experience utilizing microsoft word to create business correspondence, update information within forms/templates, and use of spell/grammar check tools
Experience utilizing microsoft excel for data entry, sorting/filtering, updating information within tables and reports
Experience utilizing microsoft powerpoint to create presentations from scratch, updating existing presentations/templates
Must be able to work the hours of 8 am – 5 pm cdt
Ability and willingness to travel up to 25%
Preferred qualifications:
Associates degree (or higher)
1+ years of experience coaching, team lead or mentoring experience in professional environment
Experience with webex and/or microsoft teams
Experience with ushealth group programs and products
Experience with sharepoint and shared network drives
Telecommuting requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a unitedhealth group approved high-speed internet connection or leverage an existing high-speed internet service
Soft skills:
Demonstrated ability to innovate, and facilitate the culture values of the company
Demonstrated effective interpersonal, influence, collaboration and listening skills and drives for results individually and in a team setting
Solid written and verbal communication skills
Ability to promote and support ushealth’s innovative product concept
Unitedhealth group requires all new hires and employees to report their covid-19 vaccination status.
Military & veterans find your next mission: we know your background and experience is different and we like thatUnitedhealth group values the skills, experience and dedication that serving in the military demandsIn fact, many of the values defined in the service mirror what the unitedhealth group culture holds true: integrity, compassion, relationships, innovation and performanceWhether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journeyLearn more at https://uhg.hr/transitioning-military
Learn how teresa, a senior quality analyst, works with military veterans and ensures they receive the best benefits and experience possibleHttps://uhg.hr/vet
Careers with unitedhealthcare Let`s talk about opportunityStart with a fortune 5 organization that`s serving more than 85 million people already and building the industry`s singular reputation for bold ideas and impeccable executionNow, add your energy, your passion for excellence, your near - obsession with driving change for the betterGet the picture? unitedhealthcare is serving employers and individuals, states and communities, military families and veterans wherever they`re found across the globeWe bring them the resources of an industry leader and a commitment to improve their lives that`s second to noneThis is no small opportunityIt`s where you can do your life’s best workSm
Colorado residents only: the hourly range for colorado residents is $17.12 - $30.34Pay is based on several factors including but not limited to education, work experience, certifications, etcAs of the date of this posting, in addition to your salary, uhg offers the following benefits for this position, subject to applicable eligibility requirements: health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; employee assistance program; pto; and employee-paid critical illness and accident insurance.
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug - free workplaceCandidates are required to pass a drug test before beginning employment.
Keywords: operational trainer, ushealth, uhg, unitedhealth group, insurance, call center, work at home, work from home, wah, wfh, remote, telecommute, hiring immediately, #rpo
