Job details
Job type full-time
Full job description
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you getLeading edge technology in an industry that`s improving the lives of millionsHere, innovation isn`t about another gadget, it`s about making health care data available wherever and whenever people need it, safely and reliablyThere`s no room for errorJoin us and start doing your life`s best work.(sm)
The r&r unit is responsible for working directly with consumers and families upon request, recruiting consumers and families for optum initiatives, supporting existing consumer initiatives, supporting the grievance process, engaging in quality initiatives, collaborating with care managers, providers, and community agencies to support consumer access to needed services; implementing specific projects at the direction of the executive director, and creating and maintaining communication with consumers, youth, families, consumer- and family-run organizations, and providers.
The peer support specialists support the work of contract for optum and the health plan at the direction of the clinical program managerThis position is specifically charged with supporting consumers and families on a daily basis, communicating with families and consumers to support their engagement, recruiting family members and consumers to serve on committees and task forces, and maintaining excellent relationships with all consumer- and family-run services and programs.
Primary responsibilities:
Use his/her own recovery experience and training to assist families and consumers with defining their recovery goals, and developing the skills and knowledge needed for the consumer’s recovery.
Support the creation and assist with the implementation of a comprehensive training and education program with peers, families, providers and staff.
Establish and maintain strong collaborative relationships with existing consumer and family organizations, so members of those organizations become actively involved with optum/health plan activities.
Communicate plan information to consumers and consumer-operated organizations and with families and family organizationsIn addition to communicating, a wide array of other topics including clinical policies, analysis of data and program evaluation.
Identify and outreach to community and leaders of ethnic minority groups to identify and develop programs that are both culturally competent and also use recovery and resiliency.
As directed, serve as a designated member of internal subcommittees.
Participate in optum and health plan quality review processes.
Enable us to communicate effectively with consumers and their families about all aspects of the mental healthcare delivery system as well as their rights and responsibilities.
As requested, provide support to consumer or family members in making needed appointments.
Work with the clinical program managers and the clinical team to implement intensive, enhanced care coordination when requested, which may include peer support as well as other community-based services designed to stabilize the consumer’s condition, including working with the consumer in the development of a wrap plan and a crisis plan.
Be available to provide direct support to consumers being discharged from 24-hour care or to refer them to a support group.
Assist and support consumers and family members with grievance processes.
Collaborate with care managers, providers, and community agencies and organizations to facilitate access to and transition between services.
Collaborate with care managers, providers, and community agencies and organizations to identify consumers who may benefit from peer support.
Respond to concerns and questions from consumers and families.
Participate in treatment planning with consumers and families who request that support..
Work with community agencies along with and/or on behalf of consumers and families.
Provide feedback about treatment planning development based on their interactions with other consumers and families.
Advocate on behalf of the consumers and families.
Provide peer support to consumers and family members at critical points in their treatment process.
Serve as liaison between optum, the health plan and those who use services.
Recruit and support consumers, parents and family members to participate in all phases of the operation of optum and the health plan, from the governing body and mental health advisory board to quality assurance/performance improvement (qa/pi) committees and all other critical initiatives.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications
High school diploma/ge or higher
Demonstrated understanding of the principles of recovery and resiliency
Ability to facilitate training events
Successful completion of a certified peer specialist training program
Reliable transportation, with a current and non-restricted driver’s license and state-required insurance
Preferred qualifications
Bachelor’s degree in psychology, social work, counseling or a related field; or registered psychiatric nurse is preferred
Basic (or higher) level of proficiency with microsoft office (word, excel, and outlook)
Careers with optumHere`s the ideaWe built an entire organization around one giant objective; make health care work better for everyoneSo when it comes to how we use the world`s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serveOptum, part of the unitedhealth group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potentialFor you, that means working on high performance teams against sophisticated challenges that matterOptum, incredible ideas in one incredible company and a singular opportunity to do your life`s best work.(sm)
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug - free workplaceCandidates are required to pass a drug test before beginning employment.
Keywords: peer support specialist, remote, wfh, providence, ri, telecommute, #rpo
