Job details
Job type full-time
Full job description
If you are located within irving, tx , you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
If you are looking for a way to help others, while you put your customer service skills to good use, this may be the career for youAs a member of our medical collections team, your ability to communicate, persuade and convey payment urgency is critical to the overall success of our companyYou’ll consult directly with our customers to identify reasons for late payments and set up payment plans that are mutually agreeableYour work will not only impact the bottom line, but it will also make a difference in the lives of our customers, greatly reducing their financial burdenAt the end of the day, you’ll know you are doing your life’s best workSm
As a senior collections representative with optum360, you will work with your team members to help identify and resolve issues and serve as a resource for day-to-day operationsYour primary role will be to contact and consult with patients and/or their families who have outstanding medical billsWhile ensuring that payment is received for these bills is important, you will also need to provide assistance and support to these individuals as they may be dealing with a medical or financial crisis.
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications:
High school diploma / ged (or higher) or 10+ years of equivalent working experience
1+ years of customer service representative (csr) experience or 1+ years of experience in an office setting, call center setting or phone support role using the telephone and computer consistently or recent college degree (2 or 4 years)
Familiarity with computer and windows pc applications, which includes the ability to learn new and complex computer system applications
Preferred qualifications:
Ability to work onsite for first couple of days - then can be telecommute – need to be in driving distance to 909 hidden ridge irving texas 75038
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a unitedhealth group approved high-speed internet connection or leverage an existing high-speed internet service
Unitedhealth group requires all new hires and employees to report their covid-19 vaccination status.
Military & veterans find your next mission: we know your background and experience is different and we like thatUnitedhealth group values the skills, experience and dedication that serving in the military demandsIn fact, many of the values defined in the service mirror what the unitedhealth group culture holds true: integrity, compassion, relationships, innovation and performanceWhether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journeyLearn more at https://uhg.hr/transitioning-military
Learn how teresa, a senior quality analyst, works with military veterans and ensures they receive the best benefits and experience possibleHttps://uhg.hr/vet
Careers with optuminsightI nformation and technology have amazing power to transform the healthcare industry and improve people`s livesThis is where it`s happeningThis is where you`ll help solve the problems that have never been solvedWe`re freeing information so it can be used safely and securely wherever it`s neededWe`re creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millionsThis is where the best and the brightest work together to make positive change a realityThis is the place to do your life’s best workSm
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug – free workplaceCandidates are required to pass a drug test before beginning employment.
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