Job details
Job type full-time
Full job description
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you getLeading edge technology in an industry that`s improving the lives of millionsHere, innovation isn`t about another gadget, it`s about making health care data available wherever and whenever people need it, safely and reliablyThere`s no room for errorJoin us and start doing your life`s best work.(sm)
Come help envision, define and design innovative conversational experiences that put our members` needs first and differentiate our caller experiences from othersWe are looking for a senior level conversational user experience designer to help design intuitive voice interfaces that solve complex interactions with elegance and simplicity.
The designer will partner with product teams and business stakeholders to identify and understand opportunities in support of our interactive voice response (ivr) systemCollaborates on a cross-functional agile team composed of ui designers, product managers/owners, developers and testers.
Optum, a part of the unitedhealth group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care must go in order to reach its fullest potentialAnd that`s where you come inAs a srConversational ux designer , you`ll help drive the future growth of our business, leading the design solution of optumrx telephony productsThis is your opportunity to work with a fortune 5 industry leader dedicated to helping the health system work better for everyone.
You’ll enjoy the flexibility to telecommute* from anywhere within the u.sAs you take on some tough challenges.
Primary responsibilities:
Collaborates with product partners and business stakeholders in the creation of caller journeys and/or detailed design documentation
Performs the following for every feature assigned: review research & analytics, brainstorm multiple solutions, create sample dialogs and detailed design, and iterate user experiences within specified product requirements and deadlines
Experience using analytics data to inform design decisions
Help define the intent mapping for natural language understanding and how it maps into conversation design
Designs with caller in mind
Proven ability to diplomatically advocate for the user and communicate informed design rational and value
Develops new and effective interactive design solutions on time and in scope
Create and evangelize conversation design best practice standards, reusable design patterns, and processes
Continuous passion for delivering exceptional customer experiences and quality products
Ability to work with ambiguity and changing priorities in a highly matrixed organization
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications:
Bachelor’s degree with 5+ years in a conversational design field or master’s degree and 2+ years in ivr solution design
3+ years of experience with agile/scrum and how design fits within that framework
Knowledge of user-centered design methodologies and Apply Now them
Demonstrated knowledge of the differences between written vsSpoken natural language, as well as multimodal inputs
Preferred qualifications:
Experience with ivr systems
Experience in designing and tuning directed dialog and natural language speech grammars
Expertise working with voice talents, coaching “in context”
A portfolio of work demonstrating experience creating human-centered design solutions and showing your ability to turn ideas into a strong and unique creative vision
Experience in the pharmacy or healthcare space
Solid presentation and communication skills
Working knowledge of spanish language
Unitedhealth group requires all new hires and employees to report their covid-19 vaccination status.
Careers with optumrxWe`re one of the largest and most innovative pharmacy benefits managers in the us, serving more than 12 million people nationwideHere you’ll fill far more than prescriptionsAs a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customerYou`ll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imaginationJoin usThere`s no better place to help people live healthier lives while doing your life`s best work.(sm)
Colorado residents only: the salary range for colorado residents is $64,800 to $116,000Pay is based on several factors including but not limited to education, work experience, certifications, etcIn addition to your salary, unitedhealth group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)No matter where or when you begin a career with unitedhealth group, you’ll find a far-reaching choice of benefits and incentives.
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug-free workplaceCandidates are required to pass a drug test before beginning employment.
Job keywords: senio r conversational ux designer, ux designer, conversational user experience, conversation, ux design, interactive voice response, ivr, ivr solution design, agile, scrum, voice user interface, vui, caller journey`s, sample log s, telecommute, telecommuter, telecommuting, work at home, work from home, remote
