Job details
Job type full-time
Full job description
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you getLeading edge technology in an industry that`s improving the lives of millionsHere, innovation isn`t about another gadget, it`s about making health care data available wherever and whenever people need it, safely and reliablyThere`s no room for errorJoin us and start doing your life`s best work.(sm)
Individual is responsible for new client implementation vendor transition coordination, tracking, reporting and oversight for new client onboarding data and files to support new member transition to ensure meeting client commitments and risk of paying implementation performance guarantees.
Over the past 12 months, the team was responsible for tracking and reporting on:
More than 400 clients
1,800+ incoming files
3500+servicenow tasks
Representing approximately $2.3m in performance guarantee risk
Additionally, this individual is responsible for tracking and coordination of approximately 300-member production mailings which notify members of changes in coverage prior to the new effective date with optumrx.
You’ll enjoy the flexibility to telecommute* from anywhere within united states as you take on some tough challenges.
Primary responsibilities:
Oversee all aspects of multiple implementations as it relates to the communication, coordination, set up and transition from an implementation state to a maintenance state
Collaborate with implementation leaders, technical consultants, consumer data management & outreach, communication operations, omega data quality, marketing and other functional areas as needed
Provide project management direction and tracking support for all new client and new program implementations
Document business requirements, develop and oversee project plans, and implement change control procedures as needed
Identify and improve implementation process in order to improve operating efficiency
Track projects for continuous improvement by performing post-implementation reviews
Assist the implementation team as needed with completing key / critical tasks impacting the success of the overall project
Assist in the development of standardized best practices for successful client implementations, aimed at minimizing implementation timelines, maximizing cross team and departmental communication, eliminating risks for quality issues, and maintaining excellent client satisfaction
Act as subject matter expert regarding client implementation and setup, through developing an understanding of client needs and system setup and interaction
Attends vendor transition meetings
Serves as liaison between vendor transition functional areas and implementation project managers, srManagers & directors
Drives all deliverables required for follow up from vendor transition functional teams and ensures timely updates and resolutions to meet established deadlines with the ipms and management
Escalates to srManager & director for non-responders to critical information requests
Monitors rxsn and other reporting to ensure data is accurate (e.g., status, dates, missing data)
Monitors data collection and loads, maintaining tracking log of key components
Follow up with implementation managers and technical consultant on outstanding file collection, file load and key data throughout the implementation season
Owns meeting notes & distribution
Assists in the production of the daily vt reporting from rxsn & daily executive summary status report
Support all components of vt- lettering, chf file loads, pa file loads and cot
Works with mta & omega data to obtain & communicate impact to priority queue based on re-prioritization requests coming out of escalations from cindy & kimberly
Knowledge of and ability to navigate rxcomet (as well as powerbi tool) and ibd used to document implementation details
Perform any additional duties as assigned
Knowledge, skills, and abilities (including core competencies)
Proven track record with project management tools, client implementations, and problem solving
Excellent interpersonal, management, organizational, analytical, planning, presentation, communication, and written skills
Demonstrated success in leading and managing of people in a team-based environment
Provide and maintain excellent client/customer satisfaction
Provide, promote, and maintain excellent interdepartmental relationship and communication with all levels of employees
Sound analytical abilities and exceptional communication skills are required in order to converse with all levels of clients; internal and external
Proven ability to manage people and processes and the ability to work and achieve positive and successful results in a fast-paced, changing, team-oriented, high-growth, and rewarding environment
Extensive knowledge and application of project management methodology
Candidate must have excellent presentation skills
Monitors client performance guarantees to ensure guarantees are met
Promotes a positive work environment and encourages team work as well as serves as a mentor and coach for team members
Leads departmental improvement efforts based on feedback from client requests, implementation surveys, and industry trends
Help develop and maintain departmental policies and procedures, as appropriate
Must have a deep understanding of pbm concept
Receives general objectives and operates with great independence
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications:
Bachelor’s degree or equivalent related experience
2+ years of experience tracking, planning projects, working with large data sets and making data-driven analytical decisions
Experience with system integrations, file transfers, extracts, and loads or other data communication protocols
Experience performing project management functions (cross functional liaison)
Experience with system integration, including file transfers, extracts, and loads or other data communication protocols
Solid experience with acting as a liaison between various cross-functional departments in order to deliver on client requirements
Advanced level of experience using ms excel (research and resolve key issues and problems)
Intermediate to advanced level of experience working with service now
Excellent microsoft office skills to include: word, excel, powerpoint, outlook, project
Preferred qualifications:
Experience with pbm or healthcare
Deep understanding of pbm concept
Proficient with ms visio
Proficient with ms access
Intermediate to advanced level of experience using ms project, word, power point, outlook
Ability to understand, research, and resolve key issues and problems
Ability to achieve positive and successful results in a fast-paced changing environment
Ability to multi-task, manage multiple priorities, and prioritize appropriately to meet strict deadlines is essential
Careers with optumrxWe`re one of the largest and most innovative pharmacy benefits managers in the us, serving more than 12 million people nationwideHere you’ll fill far more than prescriptionsAs a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customerYou`ll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imaginationJoin usThere`s no better place to help people live healthier lives while doing your life`s best work.(sm)
Colorado residents only: the salary range for colorado residents is $64,800 to $116,000Pay is based on several factors including but not limited to education, work experience, certifications, etcIn addition to your salary, unitedhealth group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)No matter where or when you begin a career with unitedhealth group, you’ll find a far-reaching choice of benefits and incentives.
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug-free workplaceCandidates are required to pass a drug test before beginning employment.
Job keywords: senior reporting analyst, implementations, client implementations, analyst, excel, access, tableau, service now, pbm, claims, prior authorizations, pharmacy, tracking, optumrx, comet, consumer data management, telecommute, telecommuting, telecommuter, work from home, work at home, remote, wah, chicago, schaumburg, il, orlando, miami, fl, baltimore, md
