Job details
Job type full-time
Full job description
Combine two of the fastest-growing fields on the planet with culture of performance, collaboration and opportunity and this is what you getLeading edge technology in an industry that’s improving the lives of millionsHere, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliableThere’s no room for errorJoin us and start doing your life’s best work(sm)
You’ll enjoy the flexibility to telecommute* from anywhere within united states as you take on some tough challenges.
Primary responsibilities:
Understanding project requirements and attending project training
Developing level 1 help desk scripts
Responsive and effective communication with external stakeholders; (i.eData submitters, oqps users)
Reporting on help desk metrics
Support development of training materials for data submitters and oqps users
Work collaboratively with project team members to identify and resolve defects
Support development of project documentation including the data submitter guide and issues log
Possess excellent communication and presentation skills with the ability to communicate complex technical concepts to business users in a clear and concise manner
Facilitate meetings, as needed
Provide guidance/assistance to team members where needed to help ensure issues are resolved by assigned due dateEscalate concerns with ability to meet due dates to pm
Research issues and cases to determine root cause and provide impact analysis for ongoing issues, changes, and requests for new functionality
You`ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications:
Undergraduate degree or equivalent experience
3+ years in customer service support
3+ years of experience with healthcare data including eligibility, provider and encounter data for commercial, medicaid and medicare
1+ years of servicenow experience
1 + years of incident management process and sla reporting
Proven experience using bi / dw tools – (e.gTableau,sql)
Solid understanding of federal, state, and hipaa regulations with respect to the reporting and access of sensitive information (phi)
Proficient in ms office (word, excel, access, powerpoint, ms project, visio, sharepoint)
Preferred qualifications:
Experience in industry standard transactions such as x12 (999, 837, 834, 277), hl7 or ncpdp
Experience with devsuite or other finding/defect tracking tools
Experience with defect remediation process and testing
Experience in grouping data, benchmark data, shadow pricing or geocoding
Familiar with data warehouse concepts, designs & etl processes
Understanding of relational databases and database structures
Familiar with sdlc and agile methodologies
Proactive problem solver and critical thinker with excellent planning, coordination, and organizational skills
Good interpersonal skills and highly motivated and self-directed
Good written and oral communication skills
Unitedhealth group requires all new hires and employees to report their covid-19 vaccination status.
Careers with optum Here`s the ideaWe built an entire organization around one giant objective; make health care work better for everyoneSo when it comes to how we use the world`s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serveOptum, part of the unitedhealth group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potentialFor you, that means working on high performance teams against sophisticated challenges that matterOptum, incredible ideas in one incredible company and a singular opportunity to do your life`s best work.(sm)
Colorado residents only: the salary range for colorado residents is $79,700 to $142,600Pay is based on several factors including but not limited to education, work experience, certifications, etcIn addition to your salary, unitedhealth group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)No matter where or when you begin a career with unitedhealth group, you’ll find a far-reaching choice of benefits and incentives
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug-free workplaceCandidates are required to pass a drug test before beginning employment.
Job keywords: senior tech support analyst, albany, ny, new york
