Job details
Job type full-time
Full job description
Primary responsibilities:
Configure and customize servicenow itsm application and related integrations
Collaborate with servicenow engineers and architects to ensure solutions are developed for quality, resiliency, reusability, and enterprise scalability
Adhere to agile delivery processes
Interact with servicenow vendor via hi portal
Creation of technical and functional documents for ongoing maintenance items and projects
Facilitate daily standup calls for scrum teams and corresponding retrospectives, pi planning events, and ad hoc meetings as needed
Remove roadblocks wherever possible
Escalate blocked or off-schedule work appropriately
Use versionone or similar tool to track work (capabilities, features, user stories, defects) and release scope
Coach team members on agile delivery
You’ll enjoy the flexibility to telecommute* from anywhere within the u.sAs you take on some tough challenges.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications:
2+ years of itsm development experience in an enterprise environment
2+ years of experience with agile scrum software development methodology
Scrum master certification
Proficiency with servicenow itsm components such as service catalog, change/incident/problem management, asset management, ppm, discovery, knowledge management
Strong understanding of a configuration management database (cmdb) and its relationship to asset management and it service management processes
United states citizenship
Preferred qualifications:
Experience with servicenow automated testing framework (atf)
Experience with technical servicenow components such as: business rules, client scripts, ui policies and actions, ui pages and macros, script includes, catalog items, workflows, web services, reports, etc.
Experience with working or developing in the following programming languages: html 5, css3, javascript, javascript api, client and server-side scripting, servicenow api`s, web services
Excellent knowledge of servicenow best practices and ongoing knowledge of latest servicenow features
Strong knowledge of the itsm/ itil framework
Strong knowledge of itil principles and experience applying itil guidance to it service.
Servicenow system administrator certification
Experience with servicenow automated discovery tool
Experience with workflow and approval configuration
Optum, a part of the unitedhealth group family of businesses, continues to evolve and make a bigger impact through its extensive expertise in combining technology, data and people to create novel health care solutions and services across the globeOptumserve is following suit by creating and delivering care that meets the health needs of active duty service members, veterans and their familiesWe`re partnering with federal and state government agencies to meet the readiness and health needs of active duty military members and veterans by providing preventive health screenings and assessments to ensure that troops are ready to answer the call of dutyFor those who want to intensify their impact in a career that brings together challenge, learning and growth, optumserve is the right place to do your life`s best workSm
Colorado residents only: the salary range for colorado residents is $64,800 to $116,000Pay is based on several factors including but not limited to education, work experience, certifications, etcAs of the date of this posting, in addition to your salary, uhg offers the following benefits for this position, subject to applicable eligibility requirements: health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; employee assistance program; pto; and employee-paid critical illness and accident insurance.
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug-free workplaceCandidates are required to pass a drug test before beginning employment.
Job keywords: itsm development, agile scrum software development, scrum master
