Job details
Job type full-time
Full job description
If you are located within costa mesa, ca, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
Energize your career with one of healthcare’s fastest growing companies.
You dream of a great career with a great company – where you can make an impact and help peopleWe dream of giving you the opportunity to do just thisAnd with the incredible growth of our business, it’s a dream that definitely can come trueAlready one of the world’s leading healthcare companies, unitedhealth group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier livesWe live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: optum – a growing part of our family of companies that make unitedhealth group a fortune 10 leader.
Optum helps nearly 60 million americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goalsNo other business touches so many lives in such a positive wayAnd we do it all with every action focused on our shared values of integrity, compassion, relationships, innovation & performance.
Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providersDirect phone-based customer interaction to answer and resolve a wide variety of inquiriesEmployees in jobs labeled with sca must support a government service contract act (sca) agreement.
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
Primary responsibilities:
Coordinates, supervises and is accountable for the daily / weekly / monthly activities of a team members
Sets priorities for the team to ensure task completion and performance goals are met, such as quality, adherence, service level and aht
Coordinates work activities with other supervisors, managers, departments, etc.
Identifies and resolves operational problems using defined processes, expertise and judgment
Provides coaching and feedback to team members, including formal corrective action conducts annual performance reviews for team members
Provides expertise and customer service support to members, customers, and / or providers
Prefer bilingual, but not required
Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
Impact of work is most often at the team level
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications:
High school diploma / ged (or higher)
3+ years of customer service experience analyzing and solving customer problems
3+ years of experience working in microsoft office suite, specifically microsoft excel (creating, saving, formatting spreadsheets), microsoft powerpoint (creating presentation slides), microsoft word (creating, saving, formatting documents)
Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00am - 10:00pm local time, sunday – saturday
Preferred qualifications:
1+ years of experience as a supervisor
Previous healthcare experience
Soft skills:
Ability to navigate a computer while on the phone
Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
Ability to remain focused and productive each day though tasks may be repetitive
Physical and work environment:
Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
Service center environment with moderate noise level due to representatives talking, computers, printers, and floor activity
Telecommuting requirements:
Must live in a 50 mile radius to costa mesa, ca
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a unitedhealth group approved high-speed internet connection or leverage an existing high-speed internet service
Unitedhealth group requires all new hires and employees to report their covid-19 vaccination status.
Military & veterans find your next mission: we know your background and experience is different and we like thatUnitedhealth group values the skills, experience and dedication that serving in the military demandsIn fact, many of the values defined in the service mirror what the unitedhealth group culture holds true: integrity, compassion, relationships, innovation and performanceWhether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journeyLearn more at https://uhg.hr/transitioning-military
Learn how teresa, a senior quality analyst, works with military veterans and ensures they receive the best benefits and experience possibleHttps://uhg.hr/vet
Optumrx is an empowering place for people with the flexibility to help create changeInnovation is part of the job descriptionAnd passion for improving the lives of our customers is a motivating factor in everything we do.
If you`re ready to talk about groundbreaking interactions, let`s talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impactLet`s talk about smart, motivated teamsLet`s talk about more effective and affordable healthcare solutionsThis is caringThis is great chemistryThis is the way to make a differenceWe`re doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performanceJoin us and start doing your life’s best workSm
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug-free workplaceCandidates are required to pass a drug test before beginning employment.
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