Job details
Job type full-time
Full job description
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you getLeading edge technology in an industry that`s improving the lives of millionsHere, innovation isn`t about another gadget, it`s about making health care data available wherever and whenever people need it, safely and reliablyThere`s no room for errorJoin us and start doing your life`s best work.(sm)
The supervisor, pharmacy operations coordinates, collects information to support or make clinical or member benefit decisions, supervises, provides support, and is accountable for the daily activities of business support, technical, and production teams for the pa technicians.
Primary responsibilities:
Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
Impact of work is most often at the team level
Direct, coach and develop a team of up to 20+ prior authorization team members
Manage attendance, schedule adherence, off - phone activities, quality and other dimensions of a team member`s performance to identify and coach areas of opportunity
Work collaboratively with the prior authorization manager(s), business segments, work force management (wfm), and other pa supervisors in all aspects of clinical operations including performance management, process improvement, disciplinary actions, hiring decisions and budgetary consultation and workflow management
Carry out supervisory responsibilities in accordance with the organization`s policies and applicable laws; responsibilities include: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; and other associate issues as they arise
Conduct phone monitoring and provide constructive feedback based on observations
Handle escalated calls as needed and follow - up on issues escalated to the supervisor
Assist in the hiring people with the skills, drive, and experience necessary to succeed
Identifies employee development needs, and provides opportunities for staff development to meet the needs of the employee and business.
Assist in the preparation and deliver performance reviews in conjunction with the prior authorization manager
Engage, motivate and meet monthly with each staff member to go over performance status
Assist with training as needed
Leads and manages change with clear communication, supporting the need for change, setting expectations for the organization`s vision and strategy, and relating a culture that reduces obstacles and setbacks
Meet with the prior authorization management team weekly to report on clinical call center performance and personnel issues
Responsible for supervising daily pa activities to ensure all client specific sla`s are met
Distribute information about company policies and procedures
Represent management, in the absence of the manager, at meetings regarding client issues and on issues dealing with enforcement of company policies and procedures, and the security and protection of company assets
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required qualifications:
High school diploma / ged
Current and unrestricted pharmacy technician license in your state of residence
2+ years of pharmacy experience
1+ years of supervisor or team lead experience
Proficient in ms word and excel (creating reports / spreadsheets)
Preferred qualifications:
National technician certification (ptcb)
Pharmacy benefit management and / or managed care experience
Careers with optumHere`s the ideaWe built an entire organization around one giant objective; make health care work better for everyoneSo when it comes to how we use the world`s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serveOptum, part of the unitedhealth group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potentialFor you, that means working on high performance teams against sophisticated challenges that matterOptum, incredible ideas in one incredible company and a singular opportunity to do your life`s best work.(sm)
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy.
Colorado residents only: the salary range for colorado residents is $43,200 to $76,700Pay is based on several factors including but not limited to education, work experience, certifications, etcIn addition to your salary, unitedhealth group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)No matter where or when you begin a career with unitedhealth group, you’ll find a far-reaching choice of benefits and incentives
Diversity creates a healthier atmosphere: unitedhealth group is an equal employment opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Unitedhealth group is a drug - free workplaceCandidates are required to pass a drug test before beginning employment.
Job keywords: pharmacy supervisor, pharmacy technician supervisor, pharmacy technician team lead, cypress, ca, california, #rpo
