Job details
Job type full-time
Full job description
The office 365 business support analyst utilize technical and operational experience to collaborate with our customers and the team to provide expert support, assessment and ideas for office 365, active directory, email (exchange) and listservDemonstrate excellent customer service skillsWork with project managers, executives and end users to advance knowledge within the cloud services, software, network and related computer systemsSupport handheld and mobile devices with mdm and the operation for individuals and groupsAnalyze, recommends, install, configure and evaluates systems and tools during project phasesDevelop and conduct tests of the office 365 services and softwareIdentify and report configuration or behavior issues before a production deploymentProvide communication leadership for the team and develop and provide up to date website, technical and training documentationAssess and recommend service and software acquisition and upgrades when needed.
This is a mid-level support position for identifying issues, problem resolution, making technical recommendations for more problems ranging from simple to complexThe individual participates in system administration with appropriate software and services such as office 365, proofpoint and listservAt this level, assignments may be complex in nature where judgment will be required in problem resolution and training end-usersThe individual is responsible for maintaining secure and confidential informationThis role is also responsible for the resolution of technical issues concerning mobile devices, laptops, desktop computersThe individual will provide software support and user training on applications for office 365, exchange, microsoft intune (mdm) with computers and devices (ipad, iphone, android)The individual will document in detail requests and incident resolution and track hours worked in the help desk ticketing system and provide the customer with status updatesThe individual must balance technical knowledge and skill with a high level of customer service objectives in all operations of the service desk and field services, providing both phone-based, remote and onsite customer supportExercise sound judgment and prioritization and reorganization of customer requestsThe individual must be flexible with scheduling and willing to work nights and weekends.
Applies professional business/technical support concepts to resolve hardware, software and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factorsWithin defined procedures and practices, determines appropriate action.
Work location:100% remoteSome meetings at mission center building.
Department description
Central information technology (it) provides infrastructure, network, security, analytics, integration, and application support services and is essential to the organization’s ability to support growth, mitigate security risk, and manage, store and share sensitive informationUcsf has selected office 365 and needs to continue to rollout new features while maintaining and supporting existing ones.
Required qualifications
Bachelor’s degree in related area and/or equivalent experience/training
Minimum 2 years of experience working on office 365 and exchange online
Minimum 2 years of experience helping manage active directory consisting of a multi-domain forest
Knowledge of messaging related appliances/software such as ciphercloud, proofpoint, fireeye ex, and dlp
Flexibility to orient and work remotely, onsite work at ucsf locations may be required
Excellent written and verbal communication skills
Preferred qualifications
Experience with office 365 services including but not limited to sharepoint online, onedrive, office online, teams, and office 365 groups, intune (mam and mdm)
Experience with various email clients including but not limited to microsoft outlook 2010/2013/2016 for pc, microsoft outlook 2011/2016 for mac, microsoft outlook app for mobile devices, and opensource email clients
About ucsf
The university of california, san francisco (ucsf) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient careIt is the only campus in the 10-campus uc system dedicated exclusively to the health sciencesWe bring together the world’s leading experts in nearly every area of healthWe are home to five nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride values
Ucsf is a diverse community made of people with many skills and talentsWe seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our pride values.
In addition to our pride values, ucsf is committed to equity – both in how we deliver care as well as our workforceWe are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient careAdditional information about ucsf is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal employment opportunity
The university of california san francisco is an equal opportunity/affirmative action employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Campus
Job code and payroll title
007358 bus tchl supp anl 3 tx
Job category
Clinical systems / it professionals
Bargaining unit
University professional technical employees - technical unit (upte-tx)
Employee class
Career
Percentage
100%
Location
Mission center building (sf), remote / telecommute
Shift
Days
Shift length
8 hours
Additional shift details
Monday - friday
