Job details
Job type full-time
Full job description
Reporting to the director of the it project management office, the portfolio management analyst is accountable for the portfolio management processes that support the overall success of the information technology teamsThe incumbent has experience in providing expertise in both analytical and operational processes and provide meaningful management insights that have critical impact across the enterpriseThis role conducts analyses of large data sets related to service ticket management, project portfolio management, and resource allocationThe incumbent will develop detailed reporting to monitor portfolio performance and labor demand and capacity for all information technology resources and process related projects, as well as routine maintenance work.
This position:
Participates in design and ongoing optimization of ucsf project portfolio management tools and processes.
Manages the information technology portfolio and program performance reporting, including trends, service levels and other kpi’s as well as early identification and root cause analyses of portfolio and project level risks that are impacting performance.
Works with other pmo leaders, project managers, it leadership and portfolio management on labor capacity planning to ensure initiatives are sourcing qualified resources to fill roles based on demand and capability requirements.
Works with the customer solutions management team to manage the intake process to submit technology and process related work to information technology for prioritization and project initiation.
Establishes and disseminates knowledge-based management, including but not limited to servicenow, wiki, teams and one drive
Creates and manages, in consultation with leadership, analytical reports for directors, managers, and team leads detailing how resources are utilized, future demand projections and forecasting, gap identification, and performance outcome metrics for a comprehensive view of ticket and project management
Work with information technology leadership in developing multi-year forecasting for the information technology teams
Development and presentation to the information technology pmo team regarding process improvement opportunities
Supports integration of various tools into the portfolio management system to reduce analyst duplication of efforts
Work with the pmo director and portfolio management team to document clear expectations, including staff onboarding, off boarding, on-site events and orientation activities
Department description
The ucsf information technology department is comprised of approximately 400 leaders and staff supporting technology across ucsf health, ucsf campus, and ucsf research operationsService lines include unified communications, it security, it finance, desktop support, field services, web support, data center operations, enterprise applications, system integration, it service management, it project management, networking services, it architecture and design services, and it communications.
Required qualifications
Bachelor`s degree in related area and / or equivalent experience / training.
5+ years’ experience in an information technology environment, preferably in a healthcare setting.
5+ years of project portfolio management experience (preferably in a healthcare setting)
5+ years of advanced knowledge/experience with a portfolio management tool (preferably clarity but other tool experience such as workfront or planview is also acceptable)
Advanced skills in developing and implementing solutions for information technology, project portfolio management (ppm) re-forecasting, evaluating current workflows for managers and analysts, evaluating and developing staff competencies, organizing operations, and general fiscal management.
Advanced critical thinking and problem-solving skills to manage highly-complex information, assess problems, and develop effective solutions.
Advanced organizational and project management skills.
Advanced written and verbal communication skills with the ability to convey complex information in a clear, concise mannerAbility to produce and deliver presentations to diverse audiences.
Advanced interpersonal skills for effective collaboration senior management and executive-level staff to develop, implement, measure and evaluate strategic goals and objectives.
Ability to serve as an advanced technical leader providing advice, counsel, and analysis on business intelligence issues.
Advanced analytical skills and expertise in documentation and reporting, with the ability to apply metrics, plan and implement testing systems, collect and analyze performance data, and produce substantive reports and analyses for management use.
Ability to make timely and well-informed decisions based on discernment even in times of complexity and ambiguity.
Knowledge and understanding of interdependencies of functional departments and groups within the enterprise and external partners.
Able to build and grow trusting relationships and is seen as a direct, truthful individual who can present the unvarnished truth in an appropriate, helpful manner.
Ability to establish, promote, and maintain good interpersonal relationships, and a proficiency in conflict resolution and group interactionProven ability to manage and coordinate individuals with different professional training, skill sets, and personalities.
Advanced knowledge of project portfolio management tools (clarity, workfront, planview) with a strong preference for experience with the clarity tool
Preferred qualifications
Pmp certification or 5+ years of project management (preferably in a healthcare setting)
Advanced leadership skills, with the ability to create and sustain a goal-oriented climate of teamwork and collaboration across departments for effective problem solving, conflict resolution, adherence to organizational values, and consistent achievementPrevious management experience in clinical it.
About ucsf
At ucsf health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by u.sNews & world report – ucsf health is committed to providing the most rewarding work experience while delivering the best care available anywhereIn an environment that allows for continuous learning and opportunities for professional growth, ucsf health offers the ideal atmosphere in which to best use your skills and talents.
Pride values
Ucsf is a diverse community made of people with many skills and talentsWe seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our pride values.
In addition to our pride values, ucsf is committed to equity – both in how we deliver care as well as our workforceWe are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient careAdditional information about ucsf is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal employment opportunity
The university of california san francisco is an equal opportunity/affirmative action employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Health
Job code and payroll title
006794 bus intel spec 4
Job category
Clinical systems / it professionals
Bargaining unit
99 - policy-covered (no bargaining unit)
Employee class
Career
Percentage
100%
Location
Remote / telecommute
Shift
Days
Shift length
8 hours
