Job details
Salary $60,200 - $82,800 a year job type full-time
Full job description
Enterprise content services analyst - 22504 university staff description
Position summary
University information services (uis) provides technical services and enterprise applications to the university of colorado’s (cu) four campuses and the office of the presidentUis is committed to excellence in customer service, technical expertise, and the development of enterprise applications responsible for supporting cu’s students, faculty, human resources employees, finance employees, and others.
The enterprise content services business systems analyst exists to provide application administration, system administration, technical support, and business analyst support in the area of enterprise content servicesThis position will serve as a technical expert in the installation, configuration, upgrade, and day-to-day management of content services applications, primarily hyland software onbaseThis position designs, builds, and maintains technical environments, supports system rollouts, responds to and troubleshoots escalated operational issues while managing internal and external customer relationships, informs/advises project managers and stakeholders about project plans and implementation, conducts technical analysis, and produces recommendations.
The enterprise content services business systems analyst is not only charged with supporting the daily operations of these applications but must also work with the internal and external teams to automate processes and procedures, create efficiencies and providing quality business services to clients and customers.
This position is a 12-month project funded position, and the nature of work necessitates off-hours and weekend maintenance windowsThe main project for this position is slated to conclude exactly one year from the date of hire, and this position may or may not continue past that date.
This position reports to the associate director of enterprise content services and is exempt from the state of colorado classified staff system.
Duties and responsibilities
Duties and responsibilities of the position include, but are not limited to:
Primary responsibilities:
Provides tier 1 support for direct content services customersThis includes consulting with others on the design, development, training, provisioning, management, and troubleshooting of solutions related to the onbase platform.
Provides tier 2 support for peer content services customersThis includes troubleshooting, development, debugging, consulting, and auditing of solutions on the onbase platform.
Collaborates with content services customers to elicit requirements resulting in functional requirements for a new solution
Collaborates content services customers to create, document, and configure content services solutions
Performs on-site software setup and trainings at campus locations
Creates, documents, and configures onbase integrations with external systems
Creates and manages onbase content repositories
Creates, modifies, and updates the following:
Onbase workflow processes
Onbase workview solutions
Onbase reporting dashboards
Oracle structured query language (sql) scripts/processes
C#, dos and powershell scripts
Documentation and guides for end users and administrators
Manages day to day maintenance and configuration for the application portfolio including installation and testing of vendor updates, patches, os patches and 3rd party libraries
Facilitates weekly cross-campus/functional discussions for training, collaboration, and educational development.
Secondary responsibilities:
Work with internal and external teams to automate processes and procedures
Collaborate with others to create efficiencies
Provide quality business services to clients and customers
Applications/tools
Used:
Adobe acrobat pro
Apache logs viewer
Cherwell
Discord
Drupal
Fiddler
Html
Hyland api server
Hyland sharebase
Hyland sharebase monitor
Hyland identity provider
Icinga
Microsoft (ms) biztalk
Ms biztalk health monitor
Ms ad/gpo
Ms internet information services (iis)
Ms odbc
Ms office suite/o365
Ms office online server
Ms powershell
Ms sql server
Ms sysinternals
Ms sharepoint
Ms teams
Ms visual studio
Ms windows server
Muhimbi converter service
Notepad ++
Onbase application server
Onbase client
Onbase configuration
Onbase data capture server
Onbase dds service
Onbase diagnostics console
Onbase document composition
Onbase enterprise integration server
Onbase full text server
Onbase office integration
Onbase mailbox importer service
Onbase rest api
Onbase single sign on
Onbase studio
Onbase unity api
Onbase unity client
Onbase unity management console
Onbase unity scheduler
Onbase virtual print driver
Onbase web application management console
Onbase web server
Oracle odbc
Oracle sql developer
Oracle sql tools
Postman
Remote desktop connection manager
Slack
Soapui
Teamdynamix
Trello
Zoom
Managed:
Onbase
Hyland sharebase
Who we are:
System administration, which also houses the office of the president, is located in the uptown neighborhood of denver with a few smaller offices located on the campusesHowever, this position can be 100% remoteMany of our departments support the educational and research missions of the four university of colorado campuses, but system administration is not considered a campusWe provide diverse opportunities for professional development, innovation, and collaboration with talented staff and facultyLearn more about cu system administration.
The university of colorado has been proactive in response to the covid-19 pandemicYou can visit our covid-19 webpage for more information.
What we offer:
Salary: the anticipated hiring salary range has been established at $60,200 - $74,074.
The market salary range for this position is $60,200 - $82,800
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The above salary range (or anticipated hiring range) represents the university’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
Benefits: the university of colorado offers an excellent benefits package including:
Medical: multiple plan options
Dental: multiple plan options
Additional insurance: disability, life, vision and wellness
Retirement 401(a) plan: employer contributes 10% of your gross pay
Paid time off: accruals over the year
Vacation days: 22
Sick days: 15
Holiday days: 10
Tuition benefit: system employees have the benefit on all campuses
Eco pass: rtd bus and light rail service
Additional perks & programs: click here to access a few more perks and programs
Click here to access our total compensation calculator to see what your total rewards could be at cuThis position is a university staff position.
Additional taxable fringe benefits may be available.
More information on benefits programs, including eligibility, is available at www.cu.edu/employee-services/.
Knowledge, skills, and abilities
To be successful in this position, candidates will need the following:
Computer programming skills, including the ability to evaluate and solve problems, stay organized, be cognizant of and address details, and utilize common programming languages
Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goa
Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly
Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions
Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness
Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results
Ability to establish and maintain partnerships with a variety of internal and external constituencies
Ability to collect and document business needs and translate the information collected into technical specifications
Evaluative skills, including the ability to assess information for reliability, validity, and relevance
Critical thinking skills, including the ability to identify problems, questions, and assumptions; establish significance; and understand logical connections between ideas
Strong ability to explain complex problems and discuss trade-offs of potential solutions
Ability to develop, design and support onbase platform solution
Understanding of change control processes
Knowledge of and ability to perform complex troubleshooting
Knowledge of basic windows system administration
Knowledge of basic windows iis administration
Knowledge of basic sql, odbc, and database concepts in oracle
Knowledge of basic c#, dos, powershell script development
Knowledge of basic of key infrastructure areas (networking, vips, san, ntfs, ssl, virtualization)
Ability to learn and apply new technologies
Qualifications
Minimum requirements
Bachelor’s degree from an accredited institution of higher education in computer science, information technology, computer engineering, or field of study related to the work performedProfessional work experience in enterprise content services platforms (e.g., onbase) may be substituted for the educational requirement on a year-for-year basis.
One (1) year of experience in a 24x7 operational environment with production support responsibility and/or equivalent work experience in enterprise content services platforms, such as onbase
Onbase certified system administrator (ocsa)
Onbase certified workflow administrator (ocwa)
Preferred qualifications
Two (2) years’ experience in a 24x7 operational environment and/or enterprise content services platforms experience, as previously described
Onbase certified application programming interface (ocapi)
Onbase certified advanced workflow administrator (ocawa)
Onbase certified advanced system administrator (ocasa)
Significant experience in windows system administration:
Network connection tracing
Performance analysis
Group policy
Significant experience in windows iis administration:
Certificate management
App pool performance analysis
Http redirects
Request filtering
Url rewrites
Advanced windows scripting skills (powershell, dos batch)
Highly proficient in c# .net script development
Advanced knowledge of sql and database concepts with oracle databases (oracle client, odbc, performance tuning, materialized views)
Experience with high availability (ha) planning and testing
Prior work experience in an institution of higher education
Demonstrated employment history with strong success in troubleshooting complex issues
Demonstrated ability to work as a key contributor to multiple teams
Demonstrated track record of quickly learning new applications or computer languages
Ability to travel to customer locations: aurora, denver, boulder and colorado springs
Special instructions to applicants: for full consideration completed applications must be submitted by october 11, 2021Reference checking is a standard step in our hiring processYou may be asked to provide contact information, including email addresses, for up to five references as part of the search process for this position*please note: all application materials must be submitted through cu careers; emailed materials will not be considered.* the university of colorado is committed to providing a safe and productive learning and living communityTo achieve that goal, we conduct background investigations for all final applicants being considered for employmentBackground investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle historyThe immigration reform and control act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of workThe university of colorado is committed to diversity and equality in education and employmentWe are committed to an inclusive and barrier-free search processWe provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this postingIndividuals with disabilities in need of accommodations throughout the search process should contact the ada coordinator at: systemhr@cu.edu.
Application materials required: cover letter, resume/cv application materials instructions: you must attach a cover letter, and resume to your application as two separate documentsPlease identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the postingAlso, ensure you check the “job specific attachments” box next to each document on the “required documents” page of the application for the appropriate documents to be attached.
Job category: professional support services primary location: denver department: s0001 - system administration - 50119 - university informationservices schedule: full-time posting date: sep 27, 2021 unposting date: ongoing posting contact email: systemhr@cu.edu position number: 00787695
