Job details
Salary $66,900 - $92,000 a year job type full-time
Full job description
Senior business systems analyst - financial aid and student financials - 22939 university staff description
Position summary
University information services (uis) provides technical services and enterprise applications to the university of colorado’s (cu) four campuses and the office of the presidentUis is committed to excellence in customer service, technical expertise, and the development of enterprise applications responsible for supporting cu’s students, faculty, staff, and others.
Cu student it services (cu-sis) supports cu’s catalog of enterprise student application products and services which serve potential students, parents, alumni, faculty, staff at all four campuses and system, and over 67,000 active studentsComponents include admissions, campus community, customer relationship management, degree audit & transfer credit, financial aid, international student & scholar management, student financials, student records, and online education.
The financial aid and student financials position supports cu-sis applications, processes, and services, with a focus on student (campus solutions), financial aid (fa), and student financials (sf) solutionsThis position works with application managers and developers to troubleshoot incidents, shepherd configuration and development, and perform regression testingThis position is responsible for liaising with users to gather business requirements, create functional design specifications and test plans, and facilitate changes.
This position reports to the assistant director of student information technology services and is exempt from the state of colorado classified system.
Duties and responsibilities
Duties and responsibilities of the position include, but are not limited to:
Solution architecture
Contributes to the development of solution architectures for cu-sis financial aid (fa) and student financials (sf) areas
Identifies and evaluates alternative solutions and the trade-offs in maintenance, usability, and scalability for fa and sf areas
Produces functional specifications for translation into detailed designs for fa and sf solutions
Supports fa and sf service delivery through the preparation of technical plans and application of design principles that comply with enterprise standards
Business modelling
Conducts modelling activities for significant changes in fa and sf solutions
Plans own modelling activities, selecting appropriate techniques and the correct level of detail for meeting assigned objectives
Contributes to discussions about modelling approaches to be used
Obtains input from and communicates modelling results to others for agreement
Data modelling and design
Investigates data requirements, and applies data analysis, design, modelling, and quality assurance techniques, to establish, modify or maintain data structures and their associated components (entity descriptions, relationship descriptions, attribute definitions) for fa and sf solutions
Provides advice and guidance to software developers and others using the fa and sf data structures and associated components
Software design
Undertakes design of moderately complex software components or processes applying agreed standards, patterns, and tools for fa and sf solutions
Assists as part of a team in the design of components of larger software systems for cu-sis
Specifies user and/or system interfaces for fa and sf solutions
Assists in the evaluation of options and trade-offs and collaborates in reviews of work with others as appropriate
Requirements definition and management
Defines and manages scoping, requirements definition and prioritization activities for small-scale changes and assists with more complex change initiatives
Follows agreed standards, applying appropriate techniques to elicit and document detailed requirements for fa and sf solutions
Investigates, manages, and applies fa and sf change requests in line with change management policy
Testing
Defines test conditions for given requirements for fa and sf solutions
Designs test cases and creates test scripts and supporting data for fa and sf solutions under direction of the application manager
Interprets, executes and records test cases in accordance with test plans
Analyses and reports test activities and results
Problem management
Initiates and monitors actions to investigate and resolve problems with fa and sf solutions
Determines problem fixes/remedies for fa and sf solutions
Assists with the implementation of agreed remedies and preventative measures for fa and sf solutions
Incident management
Following agreed procedures, identifies, registers, and categorizes incidents for fa and sf solutions
Gathers information to enable incident resolution and promptly allocates incidents as appropriate for fa and sf solutions
Business analysis
Investigates operational requirements, problems, and opportunities for fa and sf areas, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes
Assists in the analysis of fa and sf stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration
Works with fa and sf stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests
Who we are:
System administration, which also houses the office of the president, is located in the uptown neighborhood of denver with a few smaller offices located on the campusesHowever, this position is fully remote, but with opportunities for campus engagementMany of our departments support the educational and research missions of the four university of colorado campuses, but system administration is not considered a campusWe provide diverse opportunities for professional development, innovation, and collaboration with talented staff and facultyLearn more about cu system administration.
The university of colorado has been proactive in response to the covid-19 pandemicYou can visit our covid-19 webpage for more information.
What we offer:
Salary: the anticipated hiring salary range has been established at $66,900 - $75,000.
The market salary range for this position is $66,900 - $92,000.
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The above salary range (or anticipated hiring salary range) represents the university’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
Benefits: the university of colorado offers an excellent benefits package including:
Medical: multiple plan options
Dental: multiple plan options
Additional insurance: disability, life, vision and wellness
Retirement 401(a) plan: employer contributes 10% of your gross pay
Paid time off: accruals over the year
Vacation days: 22
Sick days: 15
Holiday days: 10
Tuition benefit: system employees have the benefit on all campuses
Eco pass: rtd bus and light rail service
Additional perks & programs: click here to access a few more perks and programs
Click here to access our total compensation calculator to see what your total rewards could be at cuThis position is a university staff position.
Additional taxable fringe benefits may be available.
More information on benefits programs, including eligibility, is available at www.cu.edu/employee-services/.
Knowledge, skills, and abilities
To be successful in this position, candidates will need the following:
Knowledge of information technology service management (itsm) principles and best practices
Knowledge of incident response and handling methodologies
Knowledge of the business and organizational structure of cu
Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal
Computer skills, including the ability to utilize microsoft office programs (i.eWord, excel, powerpoint, outlook, etc.) and learn and experiment with new software and systems
Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others
Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly
Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions
Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor
Skilled in technology testing and analysis
Ability to collect and document business needs and translate the information collected into technical specifications
Ability to work collaboratively as part of a team to achieve desired results
Ability to learn and apply new technologies
Ability to identify security risks and how they impact the organization
Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness
Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed
Ability to self-start and take initiative in completing daily tasks and special projects
Ability to establish and maintain partnerships with a variety of internal and external constituencies
Ability to respond to requests in a timely manner
Ability to analyze data and determine trends and errors
Ability to troubleshoot and analyze various systems for enhancements and fixes
Ability to self-start and take initiative in completing daily tasks and special projects
Ability to focus on activities that have the greatest impact on meeting work commitments
Ability to establish and maintain partnerships with a variety of internal and external constituencies
Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages
Ability to navigate a complex political environment
Qualifications
Minimum requirements
Bachelor’s degree from an accredited institution of higher education, or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)
Three (3) years’ experience with business or technical analysis, which may include any combination of the following components:
Documenting business processes
Gathering requirements
Creating business cases and functional specifications
Writing test plans
Analyzing and troubleshooting software application issues
Testing software application changes
Preferred qualifications
Five (5) years’ experience with business or technical analysis, as indicated above
Experience working with oracle peoplesoft campus solutions
Experience working with nelnet products
Experience working in higher education
Experience working with online education
Experience working with or at a multi-campus university
Experience working in a university financial aid or bursars office
Accessibility, universal design, and/or user experience/user interface (ux/ui) design certifications (e.gCertified usability analyst, certified user experience analyst, ux/ui master certification, etc.)
Project management and/or business analysis certifications (e.gProject management professional, certified business analysis professional, etc.)
Special instructions to applicants: for full consideration completed applications must be submitted by october 22, 2021Reference checking is a standard step in our hiring processYou may be asked to provide contact information, including email addresses, for up to five references as part of the search process for this position*please note: all application materials must be submitted through cu careers; emailed materials will not be considered.* the university of colorado is committed to providing a safe and productive learning and living communityTo achieve that goal, we conduct background investigations for all final applicants being considered for employmentBackground investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle historyThe immigration reform and control act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of workThe university of colorado is committed to diversity and equality in education and employmentWe are committed to an inclusive and barrier-free search processWe provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this postingIndividuals with disabilities in need of accommodations throughout the search process should contact the ada coordinator at: systemhr@cu.edu.
Application materials required: cover letter, resume/cv application materials instructions: you must attach a cover letter and resume to your application as two separate documentsPlease identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the postingAlso, ensure you check the “job specific attachments” box next to each document on the “required documents” page of the application for the appropriate documents to be attached.
Job category: information technology primary location: denver department: s0001 - system administration - 50119 - university informationservices schedule: full-time posting date: sep 22, 2021 unposting date: ongoing posting contact email: systemhr@cu.edu position number: 00760674
