Job details
Job type full-time
Full job description
Position summary:
The uw-madison division of information technology (doit) departmental support (ds) group serves the academic, administrative, and research technology support needs of students, departments and faculty/staff on the uw madison campusIn a typical year, more than 70 unique departments receive support from doit dsThis position will be a member of the secure endpoint and application management (seam) team within dsSeam team members are responsible for supporting the enterprise tools used by ds to manage 5000+ departmentally owned systems across the uw-madison campus.
Successful team members have a broad knowledge of general it concepts and have expertise in multiple technologies across network, hardware, and software platformsTeam members should also have, or be able to attain, advanced knowledge of endpoint management tools and best practice security concepts, especially surrounding active directory administration, patch management, vulnerability assessment, computer imaging technologies, and data security.
Seam team members work in a supportive and highly collaborative environment which values providing scalable technology solutions while maintaining a firm focus on customer serviceTeam members are afforded the opportunity to attain expertise on a variety of enterprise endpoint management technologies used across the uw-madison campusTeam members must also have excellent communication and interpersonal skills to ensure effective communication with customers and staff from diverse cultures, diverse technologies and with wide-ranging professional and nonprofessional backgrounds at different skill levels.
Creates and maintains the institution`s technical infrastructure by performing moderately complex systems engineering work for non-routine and varied problems to ensure the long term requirements of systems operations and administration are met under general supervision.
Position duties:
List of duties
Institutional statement on diversity:
Diversity is a source of strength, creativity, and innovation for uw-madisonWe value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university communityWe commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The university of wisconsin-madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: diversity and inclusion
Degree and area of specialization:
No degree required
Minimum years and type of relevant work experience: required
Professional experience using management tools to support end-user desktops, laptops and peripherals.
Excellent customer service skills.
Excellent oral, written and interpersonal communication skills.
Advanced knowledge of desktop operating systems.
Minimum of 2 years relevant professional experience in information technology; minimum of 5 years to be considered for a senior position.
Preferred
Knowledge of one or more scripting (powershell, vbs, bash; etc) or programming (c++, java, perl; etc) languages.
Professional experience in the support of endpoint management technologies such as microsoft active directory, microsoft sccm, hcl bigfix, vmware workspace one; etc.
Experience securing endpoint environments, including antivirus and firewall administration.
Experience researching, planning, testing and implementing application installations and upgrades.
Additional information:
Please note that successful applicants must be authorized to work in the united states without need of employer sponsorship, on or before the effective date of appointment.
The candidate selected for this position may work remotely subject to an approved remote work agreement, which is reviewed and approved annuallyRemote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computerCandidate may, on occasion, be required to report to campus due to operational needs for meetings, trainings, or other activities.
Department(s):
A067051-information technology/user svcs/end point
Work schedule:
M-f, 8:30am-4:30pm
This position requires some work to be performed in-person, onsite, at a designated campus work locationSome work may be performed remotely, at an offsite, non-campus work location.
Appointment type, duration:
Ongoing/renewable
Salary:
Minimum $21.23 hourly
Depending on qualifications
