Job details
Job type full-time
Full job description
Position summary:
Under the limited supervision of the manager of the systems and network control center group (sncc) within the systems engineering and operations (seo) department of the uw-madison division of information technology, the network operations center technician monitors critical network and hosted systems elements and engages in proactive network and hosted systems monitoring, responds to incidents and notifies and escalates to appropriate staff, performs hostmaster duties, limited storage systems housekeeping and enterprise resource planning support work.
Position duties:
List of duties
Institutional statement on diversity:
Diversity is a source of strength, creativity, and innovation for uw-madisonWe value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university communityWe commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The university of wisconsin-madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: diversity and inclusion
Degree and area of specialization:
No degree required
Minimum years and type of relevant work experience: knowledge and skills required
Operational knowledge or equivalent education of:
Gigabit ethernet network hardware, architecture, design, and operation
Local area network and wide area network/atm hardware, architecture, design, and operation
Various unix, linux and windows operating systems
Network troubleshooting tools such as ping and traceroute
(for senior level placement-professional experience required).
Possess a customer service oriented attitude with service partners, a commitment to equity, inclusivity and diversity within the workforce and effective interpersonal, written and oral communications skills.
Knowledge and skills preferred
Operational knowledge of application monitoring tools such as hp openview operations and nagios
Operational knowledge of a formal incident tracking system such as cherwell itsm software
Operational knowledge of automated batch processing tools such as tivoli workload scheduler/tivoli opc.
Additional information:
Please note that successful applicants must be authorized to work in the united states without need of employer sponsorship, on or before the effective date of appointment.
The candidate selected for this position will initially perform a combination of on-site and remote work subject to an approved telecommuting agreement, which is reviewed and approved annuallyRemote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computerIn the future, you may have an option for some remote work, however, that is still being determined.
We are hiring two positions, please review the work schedule for bothThis position is a combination of third and second shifts, weekends and holidays includedPay differentials available per campus policy.
Department(s):
A064079-information technology/seo/sncc
Work schedule:
Position one schedule is: sat-sun 7:30pm - 7:30am and m-tu 11:30pm-7:30am
Position two schedule is: sat-sun 7:30pm -7:30am and th-f 3:30pm-11:30pm
Hours may include holidaysSome overtime may be required.
Night and weekend differential policies apply for these positions.
Appointment type, duration:
Ongoing/renewable
Salary:
Minimum $21.63 hourly
Depending on qualifications
