Job details
Salary $10 - $12 an hour job type full-time part-time temporary contract number of hires for this role on-going need to fill this role
Full job description
About us
Upcycle technology foundation
Upcycle technology foundation is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interactionWe are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standardsFor us, each interaction needs to be treated as unique.
Job role summary
You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respondWorking in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the sameAs you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Job responsibility
Customer service representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Provide feedback on call issues
Meet call objectives as defined by client
Qualifications
Two to four year college degreeHigh school diploma/ged required.
Demonstrated ability to interface with new and existing customers and maintain effective relationships.
Proven experience navigating conversations with dissatisfied clients.
Demonstrated success in high volume retail environment.
Proven ability to multitask various projects and competing priorities, manage time effectively and remain organized.
Demonstrated ability to work independently in an autonomous environment with limited supervision.
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced environment
Ability to stay composed and objective
Strong listening skills
Superior negotiating skills
Experience upselling/ increasing customer benefits
Hunger for success
Ability to adapt and adjust to change in a positive manner
Competitive attitude and drive for results
Experience promoting brand awareness by offering additional products and services to meet customer needs
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Passion for consultative sales, recommending products or solutions tailored to each customer
Proven record of achieving and exceeding established weekly, monthly, quarterly and annual sales goals
Experience interacting with new and existing customers via telephone and selling products and services
Requirements
Broadband internet connection
Ethernet based lan connection
Hardware requirements:
Desktop or laptop
Processor: 1.8ghz upwards (64bit preferable)
Ram: 4 gb ram upwards
Available storage: 60gb minimum
Preferred resolution: 1920x1080
Wired usb headset
Operating system
Microsoft windows 8.1,
Microsoft windows 10, or
Macos 10.11* or newer
Note: please make sure you submit your resume in a file formatAnd have an active phone number and email address for follow-up.
Job types: full-time, contract
Pay: $10.00 - $14.00 per hour
Benefits:
Employee assistance program
Flexible schedule
Paid time off
Work from home
Schedule:
Monday to friday
Supplemental pay:
Bonus pay
Education:
High school or equivalent (preferred)
Experience:
Customer service: 1 year (preferred)
Work location:
Multiple locations
Work remotely:
Yes
Work location: multiple locations
Contract length: 2-3 months
Part-time hours: 40 per week
Expected start date: 30/09/2021
Job types: full-time, part-time, temporary, contract
Pay: $10.00 - $12.00 per hour
Benefits:
Employee assistance program
Flexible schedule
Paid time off
Parental leave
Referral program
Schedule:
8 hour shift
Day shift
Holidays
Monday to friday
Night shift
Overtime
Weekend availability
Supplemental pay:
Bonus pay
Work remotely:
Yes
