Job details
Job type full-time
Full job description
Upkeep is the leading cloud-based asset operations management software developed to revolutionize the way teams manage facilities and maintenance workWe provide mobile-first saas solutions, industrial iot sensors, data analytics tools, advanced enterprise integrations, and top-notch professional servicesThis innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including shell, yamaha, unilever, mcdonalds, subway, pepsi, and marriott!
We`re a series b tech startup with 120+ team members across the usWe`ve been recognized as a* `best place to work`* multiple years in a row by fostering an inclusive and mission-driven cultureIn addition to stock options and great benefits, our people have the flexibility to work remoteUpkeep is ranked the #1 facility management software on gartner, #1 maintenance management software on g2 crowd, frontrunners on software advice, and cmms leader on idc marketscape.
We are only accepting applications from candidates living in the following states:
California, washington, oregon, arizona, new mexico, colorado, nevada, utah, texas, idaho, illinois, north carolina, south carolina, maryland, florida, & hawaii
What you`ll do:
Oversee and support a “pool” of upkeep customers within a particular customer segment.
Act as an upkeep expert for customers by answering how-to questions and guiding them towards best practices and recommendations for achieving their desired outcomes.
Understand customers’ upkeep workflows and figure out how they can leverage upkeep to meet their outcomes best.
Increase upkeep customers’ value, product knowledge, and product adoption by conducting outbound proactive calls, emails, and one-to-many engagements.
Discover customer pain points, advocate for them internally to influence product changes.
Manage and affect retention through performing renewal and churn mitigation activities.
Identify and work with territory/account managers on opportunities for account revenue growth.
Assist in optimizing internal processes, customer journey/milestone activities, and talk tracks to ensure a unified and optimal customer experience.
What we`re looking for:
1+ years of experience in a customer-facing customer success or account management role.
Self-starter that thrives in fast-paced environments with the demonstrated capacity to lead, motivate and work well with others
Outstanding analytical, problem-solving, organization, prioritization, and multitasking skills
Excellent in-person and web presentations skills
Strong written and verbal communication skills
Experience with salesforce.com
Employee benefits:
Full-time team members at upkeep receive stock options, paid holidays, unlimited vacation/sick time, 401(k), 12-week paid parental leave, affordable health insurance options, fsa, and the flexibility to work from homeWe value work-life-harmony and believe that family and mental health should always come first.
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Company history & product: *
Upkeep was founded in 2014 by our ceo, ryan chan, based on an idea he had while using outdated desktop software as a process engineer in a manufacturing plantHe believed a mobile-first solution could significantly improve the productivity of the technicians he was working withHe was determined to build on this vision— so he quit his job, learned to write code, and created the first version of upkeep from his family`s garage!
Today, our cloud-based software-as-a-service (saas) and cutting edge industrial iot sensors solve problems for thousands of businesses around the worldOur asset operations management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goalsWe are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!
We`ve raised $50 million in venture capital following a recent series b funding round led by insight partners, emergence capital, mucker, and y combinatorWe`re also building the maintenance community, the largest online forum and slack group bringing industry professionals together to participate is discussions, webinars, podcasts, and courses.
Learn more!
Www.onupkeep.com
Www.onupkeep.com/careers
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Upkeep technologies incIs proud to be an equal opportunity workplaceAll qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected categoryPlease let us know if you need accommodation due to disabilityWe celebrate our inclusive work environment and will always strive to create a diverse and equitable workplace by hiring people from all racial, ethnic, and socioeconomic backgrounds._
Job type: full-time
Work location: multiple locations
