Job details
Job type full-time
Full job description
Upkeep is the leading cloud-based asset operations management software developed to revolutionize the way teams manage facilities and maintenance workWe provide mobile-first saas solutions, industrial iot sensors, data analytics tools, advanced enterprise integrations, and top-notch professional servicesThis innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including shell, yamaha, unilever, mcdonalds, subway, pepsi, and marriott!
We`re a series b tech startup with 120+ team members across the usWe`ve been recognized as a* `best place to work`* multiple years in a row by fostering an inclusive and mission-driven cultureIn addition to stock options and great benefits, our people have the flexibility to work remoteUpkeep is ranked the #1 facility management software on gartner, #1 maintenance management software on g2 crowd, frontrunners on software advice, and cmms leader on idc marketscape.
We are only accepting applications from candidates living in the following states:
California, washington, oregon, arizona, new mexico, colorado, nevada, utah, texas, idaho, illinois, north carolina, south carolina, maryland, florida, & hawaii
The implementation manager’s main focus is to provide world-class customer service while ensuring that the customer moves efficiently through the onboarding process, all while driving value recognition through consultation and guidance of their upkeep deployment.
What you`ll do:
Work with new mid-market customers to configure their upkeep account to meet their specific business needs
Serve as an upkeep and implementation subject matter expert
Develop tailored training programs including hosting remote training, creating training materials and standard operating procedures
Provide an excellent customer experience through high-quality communication and interactions
Assist customers with the migration of data into upkeep
Supports system integrations between upkeep and other software
Work closely with multiple departments to ensure a successful deployment
Act as the key project manager ensuring accurate completion of numerous onboarding tasks
Identify areas for improvement in the customer experience, both in our product and processes
Advocate for customer needs and issues cross-departmentally
Your background:
1-2 years of experience in a customer-facing customer success, support, or account management role.
Self-starter that thrives in fast-paced environments with the demonstrated capacity to lead, motivate and work well with others
Outstanding analytical, problem-solving, organization, prioritization and multitasking skills
Excellent in-person and web presentations skills
Strong written and verbal communication skills
Experience with salesforce
Employee benefits:
Full-time team members at upkeep receive stock options, paid holidays, unlimited vacation/sick time, 401(k), 12-week paid parental leave, affordable health insurance options, fsa, and the flexibility to work from homeWe value work-life-harmony and believe that family and mental health should always come first.
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Company history & product: *
Upkeep was founded in 2014 by our ceo, ryan chan, based on an idea he had while using outdated desktop software as a process engineer in a manufacturing plantHe believed a mobile-first solution could significantly improve the productivity of the technicians he was working withHe was determined to build on this vision— so he quit his job, learned to write code, and created the first version of upkeep from his family`s garage!
Today, our cloud-based software-as-a-service (saas) and cutting edge industrial iot sensors solve problems for thousands of businesses around the worldOur asset operations management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goalsWe are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!
We`ve raised $50 million in venture capital following a recent series b funding round led by insight partners, emergence capital, mucker, and y combinatorWe`re also building the maintenance community, the largest online forum and slack group bringing industry professionals together to participate is discussions, webinars, podcasts, and courses.
Learn more!
Www.onupkeep.com
Www.onupkeep.com/careers
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Upkeep technologies incIs proud to be an equal opportunity workplaceAll qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected categoryPlease let us know if you need accommodation due to disabilityWe celebrate our inclusive work environment and will always strive to create a diverse and equitable workplace by hiring people from all racial, ethnic, and socioeconomic backgrounds._
Job type: full-time
Work location: multiple locations
