About upstart
Upstart is a leading ai lending platform partnering with banks and credit unions to expand access to affordable creditAs we transitioned to being a public company, we’re now poised to leverage our domain expertise and revolutionize every aspect of lending and credit risk evaluationWe’ve recently expanded our offerings to include automobile refinancing and we plan to take on more verticals as the business grows.
By leveraging upstart`s ai platform, upstart-powered banks and credit unions can have higher approval rates and lower loss rates, while simultaneously delivering the exceptional digital-first lending experience their customers demandUpstart`s patent-pending platform is the first to receive a no-action letter from the consumer financial protection bureau related to fair lendingUpstart not only supports a large remote workforce, but also has offices in san mateo, ca; columbus, oh; and austin, tx.
Most upstarters join us because they connect with our mission of enabling access to effortless credit based on true riskIf you are energized by the impact you can make at upstart, we’d love to hear from you!
The team
Our it team manages support, projects, and initiatives for technology at upstart.
As a salesforce system business analyst, you will be the owner for our instances of sales cloud and service cloudYou will be the first point of contact for all issues and initiatives from our internal teams ranging from creating new custom objects and fields, implementing new processes and rules, and maintaining dashboards and reportsAs upstart continues to grow, so will salesforce and you’ll have the power to make your own decisions about the strategy and direction of our sfdc instances and show significant impact to upstart as a wholeYou’ll build meaningful relationships and partnerships with all business units to conceive and design innovative solutions to challenging problems.
Position location - this role is available in the following locations: remote in the united states
Time zone requirements - this team operates on the east/west coast time zones.
Travel requirements - this team has regular on-site collaboration sessionsThese occur 3 days per month at our san mateo, ca or columbus, oh officesIf you need to travel to make these meetups, upstart will cover all travel related expenses.
How you’ll make an impact:
Acts as a liaison between business systems users and it software application development group for the development and implementation of new systems and enhancement of existing systems and to ensure systems meet required performance levels.
Identifies and analyzes business needs; gathers and documents requirements; and defines business systems scope and objectives.
Constantly analyse and improve system uptime and performance.
Document all implementation processes and procedures as well as ‘how-to’ documentation for the business.
Enable the business with proper training to maintain their own views and workflows.
Prioritizes and makes recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology to improve the effectiveness and efficiency of business operations
Researches business requirements and documents relationships between the components of the application system (i.e., end-users, business processes, data, applications, and devices).
Translates business requirements into application requirements.
Designs, maintains and leads training for all users of assigned systems.
Tests software, monitors and reports on software performance, and coordinate the evaluation, scrope, and completion of new development requests
Quickly respond and troubleshoot any issues with the salesforce platform.
Thrive in an agile environment and be adaptable to work changes that can shift quickly.
Go above and beyond to represent and help in all aspects of it if needed.
What we’re looking for:
Minimum requirements:
5+ years of business system analyst and/or product owner experience
Strong experience creating user stories within jira, confluence
Strong experience gathering requirements
Experience creating/managing roadmaps of at least 12 months
Experience working with sales/service cloud and lightning framework.
Active sfdc development certifications (salesforce certified administrator, salesforce certified platform developer, salesforce certified advanced administrator)
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, and custom views.
Excellent understanding of salesforce best practices
Experience working with third party applications that integrate with salesforce
Excellent written and verbal communication skills with clients, peers, and other business groups.
Proficient understanding of internal and external customer requirements.
Preferred qualifications:
Experience with marketing cloud or exacttarget.
Experience creating lightning apps using all lightning development components
What you’ll love:
Competitive compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage
Personal development and technology & ergonomic budgets
Life insurance and disability benefits
Clubs and activities (game nights, fitstarters, superwomen, book club, investing club, money discussions, photography club and basketball teams)
Generous vacation policy
401(k) and employee stock purchase plan (espp)
Catered lunches + snacks & drinks
Upstart is a proud equal opportunity employerWe are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practicesWe celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
Https://www.upstart.com/candidate_privacy_policy
