Job details
Salary $60,000 - $80,000 a year job type full-time
Full job description
Description: job title: account manager (remote service position)
Department: sales and marketing
Reports to: director of account management
Supervises: n/a
Salary range: $60-80k annually with bonus potential
Summary of essential duties and responsibilities
This territory-based, proactive account manager acts as the primary point of contact for servicing accounts once they have been contracted and turned over by the account executive (sales), and is responsible for further relationship development of all market segments within an assigned territoryWith each contracted customer, the account manager (service/relationship) will partner with sales and take the lead to ensure we are providing exceptional service and value always.
Position will work remotely, based in ca/west coast.
Key responsibilities include:
Acting as a service consultant to all customers and prospects within assigned territory
Maintaining and expanding relationships with all clients and prospects within the assigned territory
“owning” the assigned territory to ensure all contracted customers are engaged and satisfied, regardless of market segment
Clear understanding and ability to effectively articulate all attributes and key messaging associated with the vivoaquatics’ and vivopoint’s customer value propositions
Establishing and executing quarterly service objectives and strategies for the assigned territory
Establishing and executing quarterly business reviews (qbrs) with key clients
Coordinating the involvement of any and all necessary resources to exceed customer expectations
Proactively assessing, validating and executing upon customer needs on an ongoing basis
Leading solution development which best addresses customer needs and objectives
Exhibiting creativity and innovation when working with customers to achieve their objectives, using established budgets as a guideline
Working closely with customer support and all other resources to ensure customer satisfaction and problem resolution
In collaboration with the account executive (sales), exceeding established overall sales volume goals
Assisting in meeting assigned expectations for profitability
Utilizing existing territory customers as “coaches” to assist in finding and referring new accounts to the account executive
Identifying opportunities to upsell existing clients, referring this business to the account executive to finalize, working in collaboration with them as needed
As necessary, and in conjunction with the territory sales partner (account executive), planning, organizing and executing professional and unique sales calls and client events with prospects and existing customers
As necessary, and in conjunction with the territory sales partner (account executive), assisting with joint planning processes with clients which develop mutual service objectives and critical milestones
As necessary, and in conjunction with the territory sales partner (account executive), organizing and conducting professional, unique customer visits on-site to assist in the sales process
Building and maintaining a client database (crm) for all customer and prospect activity to ensure a system of ongoing communication and accurate reportingDevelop ideas and suggestions on how the system can make the sales and services teams more effective
Developing relationships with all service partners established within the territory by the director of service partners
Assisting the director of service partners to ensure partner compliance with established partner agreements
Representing vivoaquatics in industry trade shows and conventions as necessary
Travel is required throughout the assigned territory for client and prospect interaction, as well as occasional industry conferences, trade shows, etc out of the territory
Performing these and all related duties as assignedEmployee must be flexible to changing policies and procedures, as well as varying deadlines
Requirements: & qualifications
Strong work ethic and excellent customer service skills.
Ability to work independently with little supervision.
Strong organizational and excellent time management skills.
High degree of integrity and professionalism.
Strong analytical and problem-solving skills, including the ability to collect, gather, visualize and analyze information.
Aptitude to see a problem or situation from different points of viewWillingness to handle difficult and/or unexpected situations with a positive attitude.
Organized, detailed and professional, self-motivated and have an entrepreneurial spirit.
Strong verbal and written communication skills, including the ability to clearly convey information to peers and educate others.
Ability to apply common sense and understanding to carry out instructions provided in written, verbal and/or diagram form.
Ability to read and comprehend basic instructions, short correspondence, general business periodicals, professional journals and technical procedures.
Ability to prepare memos, correspondence, etc.
Ability to effectively present information and respond to questions from customers and employees.
Self-starting, self-organizing, self-motivated.
Ability to operate various office equipment including ms word, excel, powerpoint, gsuite, netsuite, salesforce, hubspot
Ability to effectively multi-task and function in a fast-paced work environment.
Must be able to lift and carry/move up to 50 lbs.
Successfully pass a background check and dmv test.
May be needed at times to work weekends and holidays.
Mobile phone and laptop will be provided.
Supervisory responsibilities
None
Education and/or experience
College degree (or equivalent experience) required
3+ years customer service experience required
Experience in the aquatics industry, recreational pools, hospitality or similar required
Job classification
Full-time, regular
Salary, exempt
Job type: full-time
Pay: $60,000.00 - $80,000.00 per year
Work location: multiple locations
