Job details
Job type full-time
Full job description
Business summary:
As a vmware end user computing (euc) customer success architect (csa) you will have a direct positive impact on customer adoption of vmware workspace oneAs a trusted technical advisor, your role is to help our most important customers accelerate time to value by overcoming technical barriers to adoptionThis is accomplished through a consultative approach where you will leverage your deep technical skills, as well as communication skills, to conduct technical workshops, assist with troubleshooting and integrations (3rd party products, applications) and participate in customer working groupsYou may also work in close collaboration with program management and engineering to influence the direction of vmware’s productsYou will provide technical thought leadership for euc emerging products for internal teams and for our vmware customers relative to their euc strategies.
You will be a member of a high-octane, high performing global team that will demand your best and provide the most fulfilling work of your career.
Job role and responsibility:
The product area of responsibility is workspace oneWorkspace one is a digital workspace platform that delivers and manages any application on any device by integrating access control, application management and multi-platform end-point management.
You will design and present technical concepts and specific solutions to internal and external audiences of varying technical capabilities in a clear, concise and easily understood manner.
Deliver architectural guidance (via zoom sessions and in-person whiteboard sessions) and oversight regarding integration with third party products, including identity providers (such as okta and ping), office 365, and custom workflows.
Apply creative thinking/approaches to figure out technical solutions that further business goals and align with corporate technology strategies, keeping in mind performance, reliability, scalability, usability, security, flexibility, and cost.
Advise customers on euc related operational readiness matters such as: service orientation, operations control, and infrastructure control.
Define and promote the adoption of best practices of vmware products across the user community
Contribute to the company’s strategic objectives by finding opportunities for product, people, and process improvement.
Build and maintain the confidence of colleagues, managers, and customers.
Required skills:
Ability to work in a fast-paced environment demonstrating autonomy while conforming to strategic intent, adhering to team values at all times
10+ years of relevant it experience (identity and access management, mobility, networking, monitoring, security, performance, ha/dr, databases)
5+ years experience in customer-facing positions as a professional servicesconsultant, preferably with an it software or hands-on consulting organization
2+ years experience with identity and access management, including experience with single sign-on (sso) and industry-common sso standards (e.gSaml, oauth, oidc, ws, or similar).
2+ years experience in business mobility, mdm, mam and emm
3+ years experience in architecting, designing and deploying end user computing products or solutions
Technical knowledge of various ms windows operating systems and database solutions including scripting with powershell, vbscript, registry hacking, automated deployment techniques, and driver integration
Excellent communications and social skills, especially public speaking and presentation skills
B.s./b.a./m.sDegree or equivalent technical training
Team values:
Humility, empathy, collaboration above isolation, respectful, trustworthy, good-natured fun
Equal employment opportunity statement
Vmware is an equal opportunity employer and prohibits discrimination and harassment of any kind: vmware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at vmware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, hiv status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operateVmware will not tolerate discrimination or harassment based on any of these characteristicsVmware encourages applicants of all agesVmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
Category : sales
Subcategory: solutions architect
Experience: business leadership
Full time/ part time: full time
Posted date: 2021-09-29
Vmware’s customer experience and success team is devoted to helping our customers realize outcomes everywhere – whether they are engaging with our customer success, professional services, global support, or learning teamsWe are driven by our service code of customer advocacy, trusted guidance, and cross-functional team workThe customer success team is laser-focused on the health of our customers and ensuring they are realizing the most value from their vmware investmentsIf you have a passion for making your customers successful, join a team who is dedicated to helping customers achieve their business outcomes in the fastest time possible.
Vmware company overview: at vmware, we believe that software has the power to unlock new opportunities for people and our planetWe look beyond the barriers of compromise to engineer new ways to make technologies work together seamlesslyOur cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globeAt the core of what we do are our people who deeply value execution, passion, integrity, customers, and communityShape what’s possible today at http://careers.vmware.com.
Equal employment opportunity statement: vmware is an equal opportunity employer and prohibits discrimination and harassment of any kind: vmware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at vmware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, hiv status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operateVmware will not tolerate discrimination or harassment based on any of these characteristicsVmware encourages applicants of all agesVmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
