Job details
Job type full-time
Full job description
Vmware tanzu labs delivery lead and manager
Us
Ready to build? so are weCome join vmware’s new exciting modern applications business unit (mapbu) team, made up of products and services under the tanzu portfolio to help customers build, run, and manage their most important applicationsTo learn more about tanzu watch this video#teamtanzu
You
You have a strong passion for leading teams to deliver world-class customer outcomesYou value and foster diversity and inclusion and have previous people management experience with proven ability to motivate and coach diverse teams to optimize performanceYou have the ability to manage change effectivelyYou are a problem solver and the thought of collaborating with a team to help organizations transform to meet the challenges of tomorrow excites youYou are an expert negotiator, enjoy working with other people, and are motivated by creating `lightbulb` moments for the people you work with.
Summary
Recruit, manage, and develop an amazing team of consultants while helping to shape thought leadership in our industrySupport vmware customer engagements by providing delivery leadership through a world class platform engineering and cloud native transformation consultancyDrive great customer experiences and contribute to the operations of a responsible, and profitable consultancy practice.
Key responsibilities
The amount of time you spend on any of the following responsibilities may change depending on the needs of the business.
People management
Define and monitor progress on employee development plans and goals for 5 - 10 direct reports (including establishing and tracking goals, encouraging professional development opportunities and holding regular career conversations)
Actively involved in discussions and decisions on performance management, talent reviews, compensation and equity recommendations, promotions and more.
Regularly collect and synthesise feedback from and about your reports to help identify strengths and opportunities for growth of team members, and advocate for their success.
Continuously improve career development plans and career ladders with management peers, and other colleagues within the business.
Support leadership in planning for growth in new locations, new skill sets and/or roles
Partner with recruitment on hiring pipelines, both managing candidates and continuously improving the interview processes and candidate experience
Participate in annual headcount planning, and collaborate with finance and recruiting partners on recruiting activities
Responsible for onboarding new team members
Accountable to ensure direct report timesheets and expense reports are submitted and approved in weekly
Engagement success
Responsible for engagement success and customer satisfaction
Collaborate with other leaders across mapbu and other business units to ensure successful customer engagements
Collaborate with presales solution leads and account teams to validate customer expectations
Responsible for ensuring customer and delivery team readiness to begin engagements by driving the iteration[0] process.
Support delivery teams in meeting customers where they are by applying our best practices, reference architectures and delivery methodologies.
Ensure continuity of customer engagements by engaging other staff for short-lived work, vacation or sick cover
Actively manage the engagement budget through weekly burndown reports and monitoring of expenses.
Expected billable hours 25%, not critical path ic work, but customer facing value.
Delivery management
Work to expand or extend existing engagements in partnership with vmware tanzu labs sales colleagues.
Continuously drive improvement within teams to increase the customer experience, drive further adoption of vmware technology and grow the vmware tanzu labs business
Be accountable for managing team and project health on customer engagements
Support delivery operations by making recommendations of staff, and discussing with those selected about upcoming engagements
Lead or participate in internal projects around improving people and practice processes
Handle customer escalations in a collaborative and empathetic way
Experience / skills
3+ years of management experience with 5+ years of consulting experience
Or 8+ years of consulting experience with success in mentoring and leading project teams
Ability to motivate, grow and lead consultants at various stages of their career across practices
Excellent communication, active listening and organization skills
Ability to balance a variety of tasks
Comfort in holding team members accountable for achieving their goals
Strong sense of self awareness, can relate well, learn quickly and adapt to changes while remaining calm under pressure
Our values
Epic 2 values:
Execution
Passion
Integrity
Customers
Community
Our principles
️ empower teams - diverse teams with shared context, psychological safety, and decision-making authority move faster.
Start simple - learn just enough to begin and let the work inform the direction.
Embrace change - expect change and turn it into opportunity.
Deliver early and often - ship value to users and measure impact to lower risk.
Improve continuously - we are always learning and humbled by what we don’t know.
❤️ give back - share our time, tools, code, and approach with internal and open source communities to maximize impact.
Category : sales
Subcategory: services sales
Experience: manager and professional
Full time/ part time: full time
Posted date: 2021-09-30
Vmware company overview: at vmware, we believe that software has the power to unlock new opportunities for people and our planetWe look beyond the barriers of compromise to engineer new ways to make technologies work together seamlesslyOur cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globeAt the core of what we do are our people who deeply value execution, passion, integrity, customers, and communityShape what’s possible today at http://careers.vmware.com.
Equal employment opportunity statement: vmware is an equal opportunity employer and prohibits discrimination and harassment of any kind: vmware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at vmware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, hiv status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operateVmware will not tolerate discrimination or harassment based on any of these characteristicsVmware encourages applicants of all agesVmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
