Job details
Job type full-time
Full job description
Knowledge management specialist
The knowledge management team at vmware tanzu support is tasked with implementing a world class knowledge management practice that enables the effective sharing of knowledge with our customers and support professionals globallyThe successful candidate will be responsible for the implementation of our knowledge management strategy through identification, implementation and adoption of km best practices and technologies.
Job responsibilities & requirements:
Implementation of knowledge centred service (kcs) across vmware tanzu support.
Development and evolution of km infrastructure and reporting platforms.
End user support with knowledgebase, support community and other related platforms.
Content health management (knowledgebase, articles community, education)
Content gap analysis and search relevancy tuning with toolsSuch as coveo.
Design & evolve knowledge related education curriculum.
Collaborate with various stakeholders to guide km roadmap, platform design and usability for customers and our support professionals.
Gather and share insights from knowledge captured in reactive events to drive proactive support interventions.
Host ongoing meetings with stakeholders to communicate program status & outcomes.
Work with vmware tanzu’s product readiness team to maintain product taxonomy, search indexing and enhance search relevancy.
Desirable skills and experience:
Knowledge of knowledge centred service (kcs)
3-4 years’ experience in content management.
Knowledge of salesforce lightning / salesforce knowledge platforms.
Familiar with intelligent search technologies such as coveo.
Knowledge of analytics and reporting tools such as tableau.
Strong aptitude for learning new technologies and understanding how to utilize them in developing and evolving our knowledge management strategy.
Self-starter, taking initiative and requiring minimal supervision.
Logical approach to problem solving.
Experience in powerpoint, word, excel etc
Excellent written and oral communication skills
Knowledge of cloud computing technology an advantage.
Certifications:
Bachelors degree or equivalent, preferably in an it related discipline.
Kcs v6 certification an advantage.
Salesforce certifications an advantage.
Jointanzuservices referral campaign
Category : business strategy and operations
Subcategory: business operations analyst
Experience: manager and professional
Full time/ part time: full time
Posted date: 2021-09-10
Vmware company overview: at vmware, we believe that software has the power to unlock new opportunities for people and our planetWe look beyond the barriers of compromise to engineer new ways to make technologies work together seamlesslyOur cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globeAt the core of what we do are our people who deeply value execution, passion, integrity, customers, and communityShape what’s possible today at http://careers.vmware.com.
Equal employment opportunity statement: vmware is an equal opportunity employer and prohibits discrimination and harassment of any kind: vmware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at vmware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, hiv status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operateVmware will not tolerate discrimination or harassment based on any of these characteristicsVmware encourages applicants of all agesVmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
